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blackberry on-prem to blackberry business cloud service migration

Posted on 2014-01-08
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Last Modified: 2014-03-06
Hello All,

I am attempting to migrate from an on-premise BES to BES Cloud Business Service provided by office 365. The issue that I encounter in order to make this happen is that I need to wipe the blackberry prior to performing the cloud enterprise activation. I've read that you can get around this by initiating an 'organization data only wipe' from within the on-prem bes server, but reading further, this seems to be a new feature with BES version 5, and my on-prem bes is version 4.1.7.17. Anyone know of another work around that will avoid me having to have the end users perform the wipe?

thanks in advance for your input!
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Question by:ScentAir
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Rodney Barnhardt earned 2000 total points
ID: 39768305
No, I am not aware of a workaround. They made significant changes when they came out with 5, including adding new task and abilities. In fact, to even do it on version 5, you must have SP3 installed. This was a similar problem if you switched BES servers in prior versions. It has something to do with security ID's and policies.
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by:ScentAir
ID: 39910190
thanks for the answer Rodney. You were correct. I could not find a work around. I eventually had to simply wipe the blackberry before adding to BES Cloud Service.
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