troubleshooting Question

blackberry on-prem to blackberry business cloud service migration

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ScentAir asked on
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Hello All,

I am attempting to migrate from an on-premise BES to BES Cloud Business Service provided by office 365. The issue that I encounter in order to make this happen is that I need to wipe the blackberry prior to performing the cloud enterprise activation. I've read that you can get around this by initiating an 'organization data only wipe' from within the on-prem bes server, but reading further, this seems to be a new feature with BES version 5, and my on-prem bes is version 4.1.7.17. Anyone know of another work around that will avoid me having to have the end users perform the wipe?

thanks in advance for your input!
ASKER CERTIFIED SOLUTION
Rodney Barnhardt
Server Administrator

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