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Cisco IP Phone how to play a message when a user is on break

Posted on 2014-01-08
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Last Modified: 2014-01-09
Hi,

I need to find a way for users using a particular extension to, when they go on a break, have a message saying they are on a break when their extension is called.

They never take break at same time so I cannot do a schedule.

What I was thinking was to create a call handler with the message the users are on break. Then when the users go on break, they can forward their calls to an extension associated with the call handler. Once the break is done, they can remove the call forward.

I need assistance in setting this up if this is possible or if someone has a better easier solution to accomplish this I am all ears.

Thanks
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Question by:seapr
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by:José Méndez
ID: 39766409
Cisco IP Phone with which phone system?
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Author Comment

by:seapr
ID: 39766421
Cisco unified CM Administration
Cisco Unity Connection Administration
Cisco Unified CCX administration

Hope this helps..
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José Méndez earned 500 total points
ID: 39766464
You can configure a Hunt Pilot like *8888, linked to the Hunt List used for Voicemail access.

When your users go out on break, they press the CFwdAll softkey and enter *8888

Incoming calls will be routed to Unity.

Now in Unity, you would configure a Direct Routing Rule that matches that when the called number is *8888, call needs to hit a call handler.

You can then configure a greeting explaining callers that the person called is not available cuz they are on a break.
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Author Comment

by:seapr
ID: 39768015
Hi willywilburwonka.

Thanks for this it works but at the end of the message saying that the users are on break, there is another message asking to leave a voice mail.

Is there a way to only have the greeting played and not the leave VM message?

Thanks again
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Expert Comment

by:José Méndez
ID: 39768094
Go into the call handler configuration > Edit menu > Greetings > Standard | Closed | Alternate or whichever you are using, and under the After Greeting section, choose what you would like to happen at the end of the greeting.
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Author Comment

by:seapr
ID: 39768150
Yep that works, thanks. It is not perfect however but I can live with that. When calling 88888 first Unity says Sorry, then my greeting, then Unity says Not Available and then hangs up.

If there is a way to not have the Sorry and Not available message from Unity that would be great, other wise I can live with that.

Will wait a few minutes to see if you have a solution otherwise will accept your post as the solution.

Thanks
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