Cisco IP Phone how to play a message when a user is on break
Posted on 2014-01-08
I need to find a way for users using a particular extension to, when they go on a break, have a message saying they are on a break when their extension is called.
They never take break at same time so I cannot do a schedule.
What I was thinking was to create a call handler with the message the users are on break. Then when the users go on break, they can forward their calls to an extension associated with the call handler. Once the break is done, they can remove the call forward.
I need assistance in setting this up if this is possible or if someone has a better easier solution to accomplish this I am all ears.