Solved

Cisco IP Phone how to play a message when a user is on break

Posted on 2014-01-08
6
331 Views
Last Modified: 2014-01-09
Hi,

I need to find a way for users using a particular extension to, when they go on a break, have a message saying they are on a break when their extension is called.

They never take break at same time so I cannot do a schedule.

What I was thinking was to create a call handler with the message the users are on break. Then when the users go on break, they can forward their calls to an extension associated with the call handler. Once the break is done, they can remove the call forward.

I need assistance in setting this up if this is possible or if someone has a better easier solution to accomplish this I am all ears.

Thanks
0
Comment
Question by:seapr
  • 3
  • 3
6 Comments
 
LVL 20

Expert Comment

by:José Méndez
ID: 39766409
Cisco IP Phone with which phone system?
0
 

Author Comment

by:seapr
ID: 39766421
Cisco unified CM Administration
Cisco Unity Connection Administration
Cisco Unified CCX administration

Hope this helps..
0
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 39766464
You can configure a Hunt Pilot like *8888, linked to the Hunt List used for Voicemail access.

When your users go out on break, they press the CFwdAll softkey and enter *8888

Incoming calls will be routed to Unity.

Now in Unity, you would configure a Direct Routing Rule that matches that when the called number is *8888, call needs to hit a call handler.

You can then configure a greeting explaining callers that the person called is not available cuz they are on a break.
0
Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

 

Author Comment

by:seapr
ID: 39768015
Hi willywilburwonka.

Thanks for this it works but at the end of the message saying that the users are on break, there is another message asking to leave a voice mail.

Is there a way to only have the greeting played and not the leave VM message?

Thanks again
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39768094
Go into the call handler configuration > Edit menu > Greetings > Standard | Closed | Alternate or whichever you are using, and under the After Greeting section, choose what you would like to happen at the end of the greeting.
0
 

Author Comment

by:seapr
ID: 39768150
Yep that works, thanks. It is not perfect however but I can live with that. When calling 88888 first Unity says Sorry, then my greeting, then Unity says Not Available and then hangs up.

If there is a way to not have the Sorry and Not available message from Unity that would be great, other wise I can live with that.

Will wait a few minutes to see if you have a solution otherwise will accept your post as the solution.

Thanks
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
publishing lync 2013 edge 5 100
Skype for Business 2015 / Lync 5 144
autodiscovery  on Exchange 2003 3 55
SonicWall hosted VoIP Issues 3 86
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now