Solved

Cisco IP Phone 7941  keeps dropping out

Posted on 2014-01-08
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Last Modified: 2014-03-03
Hi All,

Could you please help, we running Cisco IP Phone 7941 to the whole company and couples users are having issue with their network Dropping Out.

Phone keeps dropping out to “reregistering” screen for last 2 months
We had changed the following:
Cables have been replaced twice
Switch has been changed
Still the issue is persisting.
What else i need to check,

I appreciate your quick response
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Question by:Rabihhaj
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3 Comments
 
LVL 39

Expert Comment

by:Aaron Tomosky
ID: 39768383
Are they Poe from the switch or local injector? How long is the run?
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Author Comment

by:Rabihhaj
ID: 39769097
They are poe, run around 4 hours. But depend.
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LVL 39

Accepted Solution

by:
Aaron Tomosky earned 500 total points
ID: 39769212
I'm running on the possibility that the phone is not getting the power it needs all the time.

how far is the cable run from the poe switch to the phone?

If you have a poe injector, try putting that locally by the phone and see if the problem persists.
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