Solved

Strange Mac add-on

Posted on 2014-01-08
4
356 Views
Last Modified: 2014-01-24
I've attached a picture of a black box that pops up on a clients Macbook when he opens Firefox. Running 10.6.8. I have disabled all login items, I can find no extensions that would account for this.

This does not happen in Safari, I can't find any applications that look unusual. The box lists several items and grows longer, then after 15 seconds or so goes away. I cannot make it go away on my own.

I don't know what it is. Help?
IMG-0943.jpg
0
Comment
Question by:Bruce Corson
  • 3
4 Comments
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 39766808
Try following the instructions here to remove the AddThis plug-in from Firefox:

http://support.addthis.com/customer/portal/articles/381217-add-ons-and-toolbars#.Us3dK3n000o

Go to the Tools menu of your Firefox browser, select Uninstall... from the AddThis sub-menu.

Or, you can also uninstall the AddThis plug-in by selecting Add-ons from the Firefox Tools menu. Then, select Extensions and click the uninstall button under AddThis. Be sure to restart your browser for the change to take effect.
0
 
LVL 1

Author Comment

by:Bruce Corson
ID: 39766890
Thank you, I'll try that. I won't have access to the client's computer for a couple days, so I'm going to leave this open. STRUNG, are you sure this "uninstall" applies to Mac versions of Firefox as well?
0
 
LVL 53

Expert Comment

by:strung
ID: 39766936
Good point. I suspect it is probably the same. I can't check the first option (of going to the Tools>AddThis menu since I don't have AddThis installed, but I suspect that that should be the same.

Looking at my Mac copy of Firefox, it looks like the second option should be much the same as described.  The tools menu has an "Add-ons Manager" which allows you to delete or disable or remove extensions and disable plug-ins.
0
 
LVL 53

Expert Comment

by:strung
ID: 39766946
Also, in Firefox you can go to:

Help>Troubleshooting Information>Application Basics>about:plugins

and you will be given a list of installed plug ins and their location in Finder. You can use that information to delete the plug in manually.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now