Solved

no inbound emails on SBS 2003 Exchange

Posted on 2014-01-08
7
274 Views
Last Modified: 2014-01-10
We can send email but unable to receive email.
New SBS 2003 Exchange installation

-full internet name can be found and  
-OWA works just inside the network

MS domain collins.local
Internet domain is different.

Few emails bounced back, the ones doing it:
"550 5.7.1 Unable to relay for john@collinsand.net"

Any help is welcome....
0
Comment
Question by:75carlos
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 18

Accepted Solution

by:
Andrew Davis earned 500 total points
ID: 39766955
It sounds like exchange is not configured to accept emails for your external address.

have a look at http://www.petri.co.il/configure_exchange_2000_2003_to_receive_email_for_other_domains.htm#

and add the domain collinsand.net

Cheers
Andrew
0
 
LVL 18

Expert Comment

by:Andrew Davis
ID: 39766968
on a side note.
I looked up the MX record for collinsand.net and it does not exist. Is this the external Email domain?

As a thought i looked up collins.net and that does exist. Is that you?

An SMTP test to Administrator@collins.net worked fine.

Cheers
Andrew
0
 

Author Comment

by:75carlos
ID: 39770158
the recipient policy are ok.

internal domain is collins.local internet domain is collinsandcompany.net

-From outside
.ping to the full domain name and it translate correctly
.telnet could not open connection to the host on port 2 (I did try to the ip address same result

-From inside (open the name of the server only) telent is able to open connection.

An important detail is that we have a proxy, now mcafee (but mxlogic in the past) I did open a case with them just in case, waiting response. Since mxlogic console offer the tools to test connectivity from the proxy to the host and find no problem.
0
PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

 
LVL 18

Expert Comment

by:Andrew Davis
ID: 39770233
Hi,
i just tried to a telnet to your gateway (collinsandcompany.net.inbound10.mxlogic.net) and it was successful. that means that McAfee(MXLOGIC) accepted the message and should try to forward it to you.

Without knowing the external IP address of your router and the port that you have shifted (if you are) your SMTP to I am unable to test further.

-From outside
.ping to the full domain name and it translate correctly
.telnet could not open connection to the host on port 2 (I did try to the ip address same result
I was able to "telnet collinsandcompany.net.inbound10.mxlogic.net 25" successfully.
Was it a typo above where you state port 2

Cheers
Andrew
0
 

Author Comment

by:75carlos
ID: 39770319
Hello,
yes, it was a typo and I did open a case with MXlogic just in case.
For some reason only part of the restore got into the exchange configuration so I'll have to review everything.

The only special on the config is that the internal domains and the internet domain are different AND the inbound is coming from MXlogic.

The dns table (record A and mx) are ok and ip translation is ok as well.
0
 

Author Comment

by:75carlos
ID: 39771453
ok, it is working now, I just shutdown the server and turn it back on and it is accepting inbound. My guess is that even the config was ok it was accepting only the .local domain and not the internet one (both are different).
0
 

Author Closing Comment

by:75carlos
ID: 39771457
thank you Andrew.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you one of those front-line IT Service Desk staff fielding calls, replying to emails, all-the-while working to resolve end-user technological nightmares? I am! That's why I have put together this brief overview of tools and techniques I use in o…
An article on effective troubleshooting
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question