Solved

no inbound emails on SBS 2003 Exchange

Posted on 2014-01-08
7
266 Views
Last Modified: 2014-01-10
We can send email but unable to receive email.
New SBS 2003 Exchange installation

-full internet name can be found and  
-OWA works just inside the network

MS domain collins.local
Internet domain is different.

Few emails bounced back, the ones doing it:
"550 5.7.1 Unable to relay for john@collinsand.net"

Any help is welcome....
0
Comment
Question by:75carlos
  • 4
  • 3
7 Comments
 
LVL 18

Accepted Solution

by:
Andrew Davis earned 500 total points
ID: 39766955
It sounds like exchange is not configured to accept emails for your external address.

have a look at http://www.petri.co.il/configure_exchange_2000_2003_to_receive_email_for_other_domains.htm#

and add the domain collinsand.net

Cheers
Andrew
0
 
LVL 18

Expert Comment

by:Andrew Davis
ID: 39766968
on a side note.
I looked up the MX record for collinsand.net and it does not exist. Is this the external Email domain?

As a thought i looked up collins.net and that does exist. Is that you?

An SMTP test to Administrator@collins.net worked fine.

Cheers
Andrew
0
 

Author Comment

by:75carlos
ID: 39770158
the recipient policy are ok.

internal domain is collins.local internet domain is collinsandcompany.net

-From outside
.ping to the full domain name and it translate correctly
.telnet could not open connection to the host on port 2 (I did try to the ip address same result

-From inside (open the name of the server only) telent is able to open connection.

An important detail is that we have a proxy, now mcafee (but mxlogic in the past) I did open a case with them just in case, waiting response. Since mxlogic console offer the tools to test connectivity from the proxy to the host and find no problem.
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 
LVL 18

Expert Comment

by:Andrew Davis
ID: 39770233
Hi,
i just tried to a telnet to your gateway (collinsandcompany.net.inbound10.mxlogic.net) and it was successful. that means that McAfee(MXLOGIC) accepted the message and should try to forward it to you.

Without knowing the external IP address of your router and the port that you have shifted (if you are) your SMTP to I am unable to test further.

-From outside
.ping to the full domain name and it translate correctly
.telnet could not open connection to the host on port 2 (I did try to the ip address same result
I was able to "telnet collinsandcompany.net.inbound10.mxlogic.net 25" successfully.
Was it a typo above where you state port 2

Cheers
Andrew
0
 

Author Comment

by:75carlos
ID: 39770319
Hello,
yes, it was a typo and I did open a case with MXlogic just in case.
For some reason only part of the restore got into the exchange configuration so I'll have to review everything.

The only special on the config is that the internal domains and the internet domain are different AND the inbound is coming from MXlogic.

The dns table (record A and mx) are ok and ip translation is ok as well.
0
 

Author Comment

by:75carlos
ID: 39771453
ok, it is working now, I just shutdown the server and turn it back on and it is accepting inbound. My guess is that even the config was ok it was accepting only the .local domain and not the internet one (both are different).
0
 

Author Closing Comment

by:75carlos
ID: 39771457
thank you Andrew.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a fairly complicated script that will install the required prerequisites to install SCCM 2012 R2 on a server.  It was designed under the functional model in order to compartmentalize each step required, reducing the overall complexity.  The …
Are you one of those front-line IT Service Desk staff fielding calls, replying to emails, all-the-while working to resolve end-user technological nightmares? I am! That's why I have put together this brief overview of tools and techniques I use in o…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now