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Outlook.com POP Folder

Posted on 2014-01-08
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Last Modified: 2014-01-16
A client of mine has used Outlook 2007 for years.  All of the sudden emails from years ago are downloading themselves and she is getting duplicates and ones that she already deleted.  When I looked on her account in Outlook.com I found a fold under "Deleted" call POP.  It has emails from 2011 and has over 16,600 emails in it.  I think this may be the problem.  Hard to find info on line about it.  It sounds as if it is a Outlook safeguard but I think if may be causing problems.  Can I simply delete it?
Thanks,
Mags
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Question by:MagsMcKinley14
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10 Comments
 

Author Comment

by:MagsMcKinley14
ID: 39767033
I get this message which I just saw - Your messages are in your POP folder!Some other program is set to download and delete your messages from Outlook. Just in case this was an accident, we've put them in a special POP folder. Not an accident?  

Change settings button will not work.

She only uses her computer to access email.

I'm thinking it is okay to delete the entire folder.
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LVL 43

Expert Comment

by:Rob
ID: 39767574
Why don't you export it first to a pst as a backup?
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Author Comment

by:MagsMcKinley14
ID: 39767905
It is on Outlook.com...there is no pst....  The POP folder is not in her Outlook on her computer.  I will however backup up her pst file although it should be included in the backups she is already doing.  Good idea.
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LVL 43

Expert Comment

by:Rob
ID: 39769348
Ok I'm on the same page now. Outlook.Com is really set up for imap or use in the browser.
I would personally set up an imap account to the same Outlook.com account. Subscribe to that pop folder and export it to a pst. Once that's done I would deem it same to delete the pop folder.
I would suggest moving to imap and not using pop
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Author Comment

by:MagsMcKinley14
ID: 39769415
Okay...I guess I'm not making my self clear.

She is using Outlook 2007 on her computer.  Her email account is an old Hotmail account (which is POP and can not be IMAP).  All of the sudden she started getting emails downloaded into her "Junk" and "Deleted" folders that she thought were long gone, from 2011, 2012 and 2013 (they had been deleted out of her Outlook 2007), as well as email in her "Inbox" being duplicated.

So I went and looked at her email account in Outlook.com to see if things were doubling up in there.  It wasn't.  But what I did see was a folder under "Deleted" named "POP" which contained 16,000 plus emails - from deleted, junk and inbox.  I started wondering if Outlook 2007 on her computer found that "POP" folder, which is only on Outlook.com, and started to download them...It is the only thing I could think of since she made no changes in Outlook 2007 on her computer.

I have since deleted the "POP" folder from Outlook.com and am waiting to get on her computer to see if it has made any difference.

Any ideas or suggestions Rob?
Thanks,
Mags
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Author Comment

by:MagsMcKinley14
ID: 39773893
I've requested that this question be deleted for the following reason:

I figured it out myself.  Thanks for trying...we just didn't quite understand eachother.
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LVL 43

Expert Comment

by:Rob
ID: 39770224
Hey that happens. Glad you got there in the end :)
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Accepted Solution

by:
MagsMcKinley14 earned 0 total points
ID: 39770983
Mission accomplished...Deleting the "POP" folder in Outlook.com solved the issue of downloading old and duplicating email and using this tutorial - Delete Duplicated Email allowed me to delete the recently downloaded old and duplicated emails.

I hope this information is helpful to you Rob should you come across this issue.
Mags
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LVL 43

Expert Comment

by:Rob
ID: 39773894
Thanks Mags, though I would request that you accept your last comment as the answer rather than delete the question. This would be a good resource for others having the same problem
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Author Closing Comment

by:MagsMcKinley14
ID: 39784865
I was able to resolve my issue.  Rob was trying to help but didn't understand my dilemma.
Mags
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