Mags
asked on
Outlook.com POP Folder
A client of mine has used Outlook 2007 for years. All of the sudden emails from years ago are downloading themselves and she is getting duplicates and ones that she already deleted. When I looked on her account in Outlook.com I found a fold under "Deleted" call POP. It has emails from 2011 and has over 16,600 emails in it. I think this may be the problem. Hard to find info on line about it. It sounds as if it is a Outlook safeguard but I think if may be causing problems. Can I simply delete it?
Thanks,
Mags
Thanks,
Mags
Why don't you export it first to a pst as a backup?
ASKER
It is on Outlook.com...there is no pst.... The POP folder is not in her Outlook on her computer. I will however backup up her pst file although it should be included in the backups she is already doing. Good idea.
Ok I'm on the same page now. Outlook.Com is really set up for imap or use in the browser.
I would personally set up an imap account to the same Outlook.com account. Subscribe to that pop folder and export it to a pst. Once that's done I would deem it same to delete the pop folder.
I would suggest moving to imap and not using pop
I would personally set up an imap account to the same Outlook.com account. Subscribe to that pop folder and export it to a pst. Once that's done I would deem it same to delete the pop folder.
I would suggest moving to imap and not using pop
ASKER
Okay...I guess I'm not making my self clear.
She is using Outlook 2007 on her computer. Her email account is an old Hotmail account (which is POP and can not be IMAP). All of the sudden she started getting emails downloaded into her "Junk" and "Deleted" folders that she thought were long gone, from 2011, 2012 and 2013 (they had been deleted out of her Outlook 2007), as well as email in her "Inbox" being duplicated.
So I went and looked at her email account in Outlook.com to see if things were doubling up in there. It wasn't. But what I did see was a folder under "Deleted" named "POP" which contained 16,000 plus emails - from deleted, junk and inbox. I started wondering if Outlook 2007 on her computer found that "POP" folder, which is only on Outlook.com, and started to download them...It is the only thing I could think of since she made no changes in Outlook 2007 on her computer.
I have since deleted the "POP" folder from Outlook.com and am waiting to get on her computer to see if it has made any difference.
Any ideas or suggestions Rob?
Thanks,
Mags
She is using Outlook 2007 on her computer. Her email account is an old Hotmail account (which is POP and can not be IMAP). All of the sudden she started getting emails downloaded into her "Junk" and "Deleted" folders that she thought were long gone, from 2011, 2012 and 2013 (they had been deleted out of her Outlook 2007), as well as email in her "Inbox" being duplicated.
So I went and looked at her email account in Outlook.com to see if things were doubling up in there. It wasn't. But what I did see was a folder under "Deleted" named "POP" which contained 16,000 plus emails - from deleted, junk and inbox. I started wondering if Outlook 2007 on her computer found that "POP" folder, which is only on Outlook.com, and started to download them...It is the only thing I could think of since she made no changes in Outlook 2007 on her computer.
I have since deleted the "POP" folder from Outlook.com and am waiting to get on her computer to see if it has made any difference.
Any ideas or suggestions Rob?
Thanks,
Mags
ASKER
I've requested that this question be deleted for the following reason:
I figured it out myself. Thanks for trying...we just didn't quite understand eachother.
I figured it out myself. Thanks for trying...we just didn't quite understand eachother.
Hey that happens. Glad you got there in the end :)
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Thanks Mags, though I would request that you accept your last comment as the answer rather than delete the question. This would be a good resource for others having the same problem
ASKER
I was able to resolve my issue. Rob was trying to help but didn't understand my dilemma.
Mags
Mags
ASKER
Change settings button will not work.
She only uses her computer to access email.
I'm thinking it is okay to delete the entire folder.