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Crown_Decc
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Recreate AD account while retaining mailbox

One of our developers is having this issue. We have narrowed it down to being a problem with his domain account.

As we need to get this developer working again asap my solution would be to recreate his AD account. The method I am contemplating is to disable his mailbox (Exchange 2010) thus disconnecting it from his AD account. Deleting his AD account, recreate the AD account and then reconnect the mailbox.

I have not had to do this before and was looking for a confirmation this should work and the method I should use.

I have a test account I have setup that I can try this with first.

Any help appreciated.
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Crown_Decc

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Pete Long

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Pete Long

Take a note of his\her group membership, profile location, and logon scripts before you delete them :)

PL
Crown_Decc

ASKER
Thank you for the fast response. Will give it a try on the test user now.
Pete Long

Also if your 'super worried' you can always back up his mailbox with Outlook (export to PST) first!
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Crown_Decc

ASKER
Just to update and close this issue I did the following ;

- Deleted the AD account.
- Ran get-mailboxdatabase | clean-mailboxdatabase from the Exchange Management shell. (makes the disconnected mailbox appear in the disconnected mailbox section).
- Recreated the AD account.
- Ran AD replication from within the AD sites and services tool.

Thank you for the help provided.