Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Video will not play in Internet Explorer Version 11, Plays find in Chrome & Firefox

Posted on 2014-01-09
3
607 Views
Last Modified: 2014-02-09
Hello!

My client is trying to send out several flash drives with large files, videos, etc. on them to their clients. One of the files is a video, and they would like for the user to be able to click on it, and it automatically start playing.

Currently, when the video is clicked on on the Flash drive, it opens fine in Chrome or Firefox; however, it will not play in Internet Explorer. We need to be certain it opens across the board, as we do not know which browser those opening the document will be using.

The video is in MP4 and MPv4 formats.

Currently, it shows up as a "Chrome Document" in Finder.

Any help of ideas on how to troubleshoot this would be greatly appreciated.

Thanks so much!
0
Comment
Question by:halipe
3 Comments
 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39768404
Did you try to use compatibility view?

While in Internet Explorer 11 press the Alt key -------> Tools ---------> Compatibility View Settings ----> click Add

Plus is Adobe flash updated???

Windows would be active X.....
0
 
LVL 12

Expert Comment

by:aindelicato
ID: 39768560
You won't be able to make sure it plays in every browser as every user's browser config is their own.

I for one don't use IE regularly, so my plugins and add-ons are usually not up to date.
0
 
LVL 70

Accepted Solution

by:
Merete earned 500 total points
ID: 39769945
Hi
There is two points here
first one>
 it opens fine in Chrome or Firefox; however, it will not play in Internet Explorer<< that could be several things one being because they have set Chrome or FF as their default player, mine is Chrome.
Two:
You mention two different kinds of video>The video is in MP4 and MPv4 formats.<< these are not a common format for browser per say rather use flash throughtout to garrantee that the video will play in most browsers.
Adobe is responsible to update flash players in browsers.
Some users with IE may have that disabled.
MPV4 Quicktime file
Quicktime should be installed in the IE browser where in Chrome it is not required.
Probably the best avenue and safest is to make some type of self running power point show / presentation with the video then convert it to flash and put that complete presentation on the USB flash. Or even a VCD/ DVD.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Explore the encryption capabilities built into Google Apps and how these features can help you meet privacy policy and regulatory compliance, but are not a full solution. Understand and compare the most popular email encryption services for Google A…
Viewers will learn how to create and use Simpler instruments in Ableton Live. Load new Simpler into an empty MIDI track: Select a sample and drop it into sample window in Simpler: If sample is not pitched at C3, adjust tuning with Transpose para…
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question