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RDP to Win7 from Win8 login fail

Posted on 2014-01-09
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Last Modified: 2014-01-20
I have a user attempting to connect to a Windows 7 Pro desktop, member of a domain from a Windows 8 laptop. Each time an attempt to connect to her office PC is made, it tells her the credentials do not work. I am able to successfully connect to that PC using the same credentials from another PC, and using the Windows 8 laptop am able to successfully connect to other Windows7 PCs. I have tried flushing the RDP connections on the laptop with no luck in resolving the issue. The accounts being used have been given explicit rights to connect remotely to the workstation at the workstation level.Any suggestions on what might be the problem/solution?
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Question by:aweltner
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4 Comments
 
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Expert Comment

by:alicain
ID: 39769665
Hello aweltner,

A few questions to narrow it down :

Are the Windows 7 and Window 8 machines both members of the same domain?

What exactly is the error message that is displayed on the Windows 8 client when it fails to connect to the Windows 7 machine?

You could try putting the account into the local administrators group on the Windows 7 machine to see if it is permissions related.

Are there any errors raised in the system or application event logs on either of the clients at the time of the failed connection?

On the Windows 8 client, can the user browse to a share on the Windows 7 machine?

Regards,
Alastair.
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Author Comment

by:aweltner
ID: 39771346
No, the Win8 is a home use system, not connected to the domain. Attached is the error message.Error message I am able to successfully connect to the pc using RDP from a Win7 desktop and the same account. I am able to connect successfully to other Win7 wkstsns. The user is a member of local administrators group.
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Accepted Solution

by:
alicain earned 2000 total points
ID: 39771982
As the Windows 8 machine is not in the same domain, select "use another account" and enter the credentials in the style domainname\username e.g. corp\marna
and provide the user name of the marna account in the domain.

Regards,
Alastair,
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Author Comment

by:aweltner
ID: 39794327
Thank you for your answer. The user had been doing this, but had remapped a character on the keyboard which was causing the problem. Once we removed that and ensured that they used the domain\username it resolved the issue.

Many thanks
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