Boot Strapper error when installing Office 2013 Pro on new Windows 8.1

Did you try running setup with Administrative Rights?

Did you install this copy of Windows or was it preinstalled by OEM? (Dell, Sony, HP, etc..)

Sometimes, they install trial versions of Office.

One online thread suggested disabling the print spooler service and the instal worked.

Another thread suggested some other changes:

http://superuser.com/questions/639431/microsoft-setup-bootstrapper-has-stopped-working

Have you tried disabling the Print Spooler?

Type services.msc from the Start screen and click services.
Look through services and find Print Spooler, and open it.
Click Stop, and then click OK.

Try installing Office again.

If Office install, go back and turn the Print Spooler back on.

Thanks for the suggestions - but no luck..

Did you try running setup with Administrative Rights?   Yes, full admin rights

Did you install this copy of Windows or was it preinstalled by OEM? (Dell, Sony, HP, etc..)
   New PC - wiped the hard drive and reinstalled windows 8 from the media to new SSD drive.  Installed all updates including 8.1
Sometimes, they install trial versions of Office.   no trial version of office.  clean install of just OS

One online thread suggested disabling the print spooler service and the instal worked.

Have you tried disabling the Print Spooler?   Yes stopped print spooler same issue.

Also working on a clean boot...

Have not tried suggestions on superuser.com site.  working on that now.

Thanks again.

Still struggling with install of Office 2013.

here's what the superuser link suggested:

After almost 5 hours of trying different procedures, I've finally managed to avoid this error Bootstraper (1603) ... Uninstall AV, and re-enable Task Scheduler trough the 'Regedit' ...
1.Open Registry Editor, Click Start->type in Regedit, then Regedit.exe will be shown under Programs
2.Once Registry Window is open, on the right pane of the window, click on HKEY_LOCAL_MACHINE
3.Now click on SYSTEM
4.Now click on CurrentControlSet
5.Click on Services
6.Click on Schedule, then on right pane of registry editor, double click on “Start” entry
7.Change the “Start” entry value from “2” to “4“. Now click “OK” button.
8.Restart the Computer for the changes to take affect.

Again the same procedure, return the value from "4" to "2" ...

Then installation of Office 2013 Pro - paased without any issues ...


did it - no luck.

Also have been thru all the steps on the answers.microsoft.com link.


As mentioned before - this is a new machine new install.  there were two programs installed - GotoAssist and a little RollCall app.   Both have been removed.     As far as I can tell this is a VERY clean machine.


Any other suggestions?

do you install from a cd - or downoaded version?
then try redownloading, it can be corrupt

rebuilding from scratch is an awful way to take care of the issue.  Fortuantely the PC is new and rebuilding is an option.   I don't look forward to dealing with Windows 8, 8.1 and Office 2013 in our business environment.   So close to retirement - I should have jumped earlier