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Boot Strapper error when installing Office 2013 Pro on new Windows 8.1

Posted on 2014-01-09
Medium Priority
Last Modified: 2014-01-15
While installing Office 2013 Pro on Windows 8.1 get error message "Setup Bootstrapper has stopped working".     This is a brand new PC - no previous version of Office - no antivirus.   Found several articles on this error - they recommend getting rid of old versions of office.  There is no old version of office.  Office has never been installed on the PC.   Other articles suggest a "Clean Boot" .   Did that - same error.   Suggestions?
Question by:Joshua234_1998
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LVL 12

Expert Comment

ID: 39768615
Did you try running setup with Administrative Rights?

Did you install this copy of Windows or was it preinstalled by OEM? (Dell, Sony, HP, etc..)

Sometimes, they install trial versions of Office.

One online thread suggested disabling the print spooler service and the instal worked.

Another thread suggested some other changes:
LVL 18

Expert Comment

by:Steven Harris
ID: 39768629
Have you tried disabling the Print Spooler?

Type services.msc from the Start screen and click services.
Look through services and find Print Spooler, and open it.
Click Stop, and then click OK.

Try installing Office again.

If Office install, go back and turn the Print Spooler back on.

Author Comment

ID: 39769342
Thanks for the suggestions - but no luck..

Did you try running setup with Administrative Rights?   Yes, full admin rights

Did you install this copy of Windows or was it preinstalled by OEM? (Dell, Sony, HP, etc..)
   New PC - wiped the hard drive and reinstalled windows 8 from the media to new SSD drive.  Installed all updates including 8.1
Sometimes, they install trial versions of Office.   no trial version of office.  clean install of just OS

One online thread suggested disabling the print spooler service and the instal worked.

Have you tried disabling the Print Spooler?   Yes stopped print spooler same issue.

Also working on a clean boot...

Have not tried suggestions on site.  working on that now.

Thanks again.
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Author Comment

ID: 39770951
Still struggling with install of Office 2013.

here's what the superuser link suggested:

After almost 5 hours of trying different procedures, I've finally managed to avoid this error Bootstraper (1603) ... Uninstall AV, and re-enable Task Scheduler trough the 'Regedit' ...
1.Open Registry Editor, Click Start->type in Regedit, then Regedit.exe will be shown under Programs
2.Once Registry Window is open, on the right pane of the window, click on HKEY_LOCAL_MACHINE
3.Now click on SYSTEM
4.Now click on CurrentControlSet
5.Click on Services
6.Click on Schedule, then on right pane of registry editor, double click on “Start” entry
7.Change the “Start” entry value from “2” to “4“. Now click “OK” button.
8.Restart the Computer for the changes to take affect.

Again the same procedure, return the value from "4" to "2" ...

Then installation of Office 2013 Pro - paased without any issues ...

did it - no luck.

Also have been thru all the steps on the link.

As mentioned before - this is a new machine new install.  there were two programs installed - GotoAssist and a little RollCall app.   Both have been removed.     As far as I can tell this is a VERY clean machine.

Any other suggestions?
LVL 93

Expert Comment

ID: 39771720
do you install from a cd - or downoaded version?
then try redownloading, it can be corrupt

Accepted Solution

Joshua234_1998 earned 0 total points
ID: 39771917
downloaded from MS Volume license site - several times.  

Thanks everyone for their suggestions - after pulling out several pounds of hair - and chasing thru dozens of discussion boards - trying lots of hacks - i decided to start all over.

Using Windos 8 CD that came with HW, installed Windows 8.  Before doing anything - no updates, did not put PC on the company domain - tried installing - worked fine.  Installed without a issue.

So, is it a probem with Windows 8.1?  The domain?  

I will now put the PC on the company domain  - install all updates - update to Windows 8.1.

If it all falls apart - I'll download OpenOffice and move on with life.

Thanks everyone for the input.

Author Closing Comment

ID: 39781814
rebuilding from scratch is an awful way to take care of the issue.  Fortuantely the PC is new and rebuilding is an option.   I don't look forward to dealing with Windows 8, 8.1 and Office 2013 in our business environment.   So close to retirement - I should have jumped earlier

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