White box on Dell desktop

Hi guys

I have a Dell OptiPlex 3010 that drive me crazy for months.
I have that white box that keep showing on the desktop each time I browse the internet and it stays there until I reboot the PC.
I update the video card driver, scan for viruses and malware, reset IE to defaults and it still coming back.
Any idea why?
optiplex.PNG
LVL 2
infedonetworkAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Patrick BogersDatacenter platform engineer LindowsCommented:
Hi

Is this system completely patched (windows updates and possible bios updates)?
What does the logs says in event viewer when this happens?
infedonetworkAuthor Commented:
I think I figure out but now I have to figure out.
It's due to the Dell backup recovery software. If I right click on the icon from the task bar and click on exit then the box goes away. I looked on the Programs under control panel and I can't see it. I think I uninstall it before but for some reason it still starting the tray .C:\Dell\DBRM\Reminder\DbrmTrayIcon.exe

Dell Backup and recovery tray
Patrick BogersDatacenter platform engineer LindowsCommented:
Hi

In that case you could try to install CCleaner and have it check for broken files and registry entries.
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

tailoreddigitalCommented:
Patricksr1972's CCleaner is a good idea, plus you can simply go into MSCONFIG/Startup and disable that application from starting.    

You can also use a better uninstaller to see if you can spot the software.   The free version of Revo should do it,
http://www.revouninstaller.com/revo_uninstaller_free_download.html

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
infedonetworkAuthor Commented:
I run CCleaner but it could not find it.
Maybe because I had already delete it from the registry.
I will keep an eye on for a few days and see if that box come back.
tailoreddigitalCommented:
If you have the original software (Dell backup recovery software) you could reinstall it, this way it is correctly in the system, then use Revo to remove it thoroughly.    When using Revo, choose the advanced mode.   This mode will unistall the application then scan afterwards for any leftover elements (including registry entries).
infedonetworkAuthor Commented:
Hi Guys
Well I think I fix it by running the Msconfig and disable it from the startup just 2 minutes before tailoreddigital suggest it but he disserve some credit since he propose something that actually work and the other credit will go to Patricksr1972's since Ccleaner will work if I would not delete it from the registry and the directory on C: drive.
Thank you guys for your help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.