Solved

White box on Dell desktop

Posted on 2014-01-09
7
391 Views
Last Modified: 2016-11-23
Hi guys

I have a Dell OptiPlex 3010 that drive me crazy for months.
I have that white box that keep showing on the desktop each time I browse the internet and it stays there until I reboot the PC.
I update the video card driver, scan for viruses and malware, reset IE to defaults and it still coming back.
Any idea why?
optiplex.PNG
0
Comment
Question by:infedonetwork
  • 3
  • 2
  • 2
7 Comments
 
LVL 19

Expert Comment

by:Patricksr1972
ID: 39768723
Hi

Is this system completely patched (windows updates and possible bios updates)?
What does the logs says in event viewer when this happens?
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 39768763
I think I figure out but now I have to figure out.
It's due to the Dell backup recovery software. If I right click on the icon from the task bar and click on exit then the box goes away. I looked on the Programs under control panel and I can't see it. I think I uninstall it before but for some reason it still starting the tray .C:\Dell\DBRM\Reminder\DbrmTrayIcon.exe

Dell Backup and recovery tray
0
 
LVL 19

Assisted Solution

by:Patricksr1972
Patricksr1972 earned 250 total points
ID: 39768780
Hi

In that case you could try to install CCleaner and have it check for broken files and registry entries.
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 23

Accepted Solution

by:
tailoreddigital earned 250 total points
ID: 39768813
Patricksr1972's CCleaner is a good idea, plus you can simply go into MSCONFIG/Startup and disable that application from starting.    

You can also use a better uninstaller to see if you can spot the software.   The free version of Revo should do it,
http://www.revouninstaller.com/revo_uninstaller_free_download.html
0
 
LVL 2

Author Comment

by:infedonetwork
ID: 39768814
I run CCleaner but it could not find it.
Maybe because I had already delete it from the registry.
I will keep an eye on for a few days and see if that box come back.
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39768830
If you have the original software (Dell backup recovery software) you could reinstall it, this way it is correctly in the system, then use Revo to remove it thoroughly.    When using Revo, choose the advanced mode.   This mode will unistall the application then scan afterwards for any leftover elements (including registry entries).
0
 
LVL 2

Author Closing Comment

by:infedonetwork
ID: 39768840
Hi Guys
Well I think I fix it by running the Msconfig and disable it from the startup just 2 minutes before tailoreddigital suggest it but he disserve some credit since he propose something that actually work and the other credit will go to Patricksr1972's since Ccleaner will work if I would not delete it from the registry and the directory on C: drive.
Thank you guys for your help.
0

Featured Post

3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this article, I will show you HOW TO: Perform a Physical to Virtual (P2V) Conversion the easy way from a computer backup (image).
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question