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SBS 2011 w3wp.exe running over 1GB memory

Posted on 2014-01-09
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Last Modified: 2014-06-10
Hi there, we have a SBS 2011 server that keeps freezing. It either comes back on or we cant wait and have to reboot it manually which is not perfect. Once it comes back it shows the winlogon service has stopped but I am sure this is due to no resources available. The only thing that looks od is the w3wp.exe running at 1.4GB

Any ideas?
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Question by:grovenetsupport
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11 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39768708
W3wp is a IIS worker process which indicates that webservice is a busy bee.

What are the specs from this domain controller? Especially memory....
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Author Comment

by:grovenetsupport
ID: 39768740
Thanks for the reply. Its a Xeon 2.4 with 16GB memory and has been running perfectly for months as it doesn't do a lot other than exchange and file store
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LVL 23

Expert Comment

by:Patrick Bogers
ID: 39768769
Hi

That should be enough memory for a not to complicated mail server.
What is there to learn from the events log and from DCDIAG ?
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Author Comment

by:grovenetsupport
ID: 39768809
This the only issue it shows
screenshot.jpg
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LVL 23

Expert Comment

by:Patrick Bogers
ID: 39768827
Hi

It says test failed for system log meaning there is an error found in the system log, can you check if it is recent?
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LVL 10

Expert Comment

by:tmoore1962
ID: 39768875
What kind of disk subsystem?  Have you started task manager and have that running when the system 'locksup'  should be viewing processor usages and have it sorted high to low and then when it freezes see what process is using the CPU the most %
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Author Comment

by:grovenetsupport
ID: 39768882
One terminal service error for the printer Xerox as named in the DCDIAG screenshot
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LVL 10

Expert Comment

by:tmoore1962
ID: 39771846
what av for exchange /server could be corrupt av causing hang need to see what is hogging cpu
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Author Comment

by:grovenetsupport
ID: 39773065
Trend Worry Free Business 8
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Accepted Solution

by:
grovenetsupport earned 0 total points
ID: 39943126
Replicated the error by accident. Tried to create a new folder on the server and it froze. The problem was the desktop was loosing the link to the folder. After lots of updates and its was resolved.
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Author Closing Comment

by:grovenetsupport
ID: 40123996
Problem solved
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