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Gmail on Iphone takes 5 minutes before receiving mail

Posted on 2014-01-09
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Last Modified: 2014-11-12
As title mentions, please advise howto troubleshoot. Some time ago it was instantly: I sent a mail from my pc, Ping the mail was on my Iphone.

Pls advise.
J
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Question by:janhoedt
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5 Comments
 

Expert Comment

by:Zebo_One
ID: 39770113
This seems to be a network problem between the iphone and the google servers. There are a few things that might help you in your situation.

1.
Try forcing the Mail app to check for emails. Open the mail app so it shows your list of emails, pull downwards on the list so a little loading wheel pops up, then release the list. The phone will try to check for emails when it does.

(If your problem is about recieveing notifications about emails without forcing it to load then this won't help.)

2.
You might want to try and remove email account from your phone and re-enter it.

To do this open settings, go to Mail, Contacts, and calendars. Click on your email account and click "Delete Account." Next you are going to click add account, enter your information, and it should re-add your Gmail account to your iPhone.

3.
If the step above does not work you can try and re-set network settings.

Open settings, then go to general. At the bottom of the page you will see reset, open that menu and click "Reset network settings" There were be several warnings then your phone will restart. (Note this will erase any saved wi-fi passwords and other network settings.)



If the point of your issue is not receiving notifications about new emails then this is probably a server issue on google end. They may have changed the way they send out the push notifications. I hope this tips help!
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Author Comment

by:janhoedt
ID: 39770348
Thanks! However, it is not phone or network related. It is linkedin to setup of gmail account on iphone. It s different then before and I suspect Google of doing this on purpose but I m not sure/looking for evidence ... and a workaround.
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Accepted Solution

by:
Parrish Chamberlain earned 500 total points
ID: 39771159
This comes down to your gmail account management and number of other folders you have created in your gmail account through the web interface.

On the iphone you can specify only to download the header and the first few lines of the email.

Basically account amangement is the key here.  Ensure yuo log onto gmail through a PC at least twice a week and clean up.

change the settings on your iphone as follows

turn off notes and calandars (Unless you really use these)
If you use contacts download an ap called contacts kit and do a backup so it saves them to your local contacts then turn this off under mail settings

Preview = 2 lines
load remote images = off
organize by thread  = off
fetch new daTA = OFF

ASK BEFORE DELETING = OFF


see how that goes
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Author Comment

by:janhoedt
ID: 39773571
Thanks but I m not prepared to do any changes you proposed as I don t believe they could be the root cause at all.
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LVL 2

Expert Comment

by:Parrish Chamberlain
ID: 39784994
if you don't try you cant eliminate the cause.

Root cause analysis is done laterally, eliminate the most likeley causes such as settings, network etc

however its your call.

Cheers
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