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Outlook hangs on Delta Itinerary emails

Posted on 2014-01-09
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Last Modified: 2014-02-11
All of our users who receive Itinerary emails from Delta (which are graphic heavy) have significant issues printing or forwarding them.  Both tasks can take more that 5 minutes.   Other graphic heavy emails do not have this problem.

I tried saving the email as an HTML and it prints in seconds so I assume the problem is something that Outlook is doing.

I am sure the Delta component to this is irrelavant however those are the only emails that behave this way.
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Question by:magarner
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8 Comments
 
LVL 13

Expert Comment

by:Alexios
ID: 39770322
Hello
Test in Outlook Safe Mode if the problem still occurs and post the results

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

The above will tell us if an Outlook add-in is causing the problem
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Author Comment

by:magarner
ID: 39771048
It behaves exactly the same way.
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LVL 13

Expert Comment

by:Alexios
ID: 39773554
When you say "graphic heavy" what do you mean exaclty?
Attachments?
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Author Comment

by:magarner
ID: 39776495
It is essentially a printable boarding pass so it looks like a ticket.
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LVL 13

Expert Comment

by:Alexios
ID: 39793621
If it's a large file and your systems are not so strong this is the reason for the delay

Also check the pst file size and post it please
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Author Comment

by:magarner
ID: 39794074
These are exchange mailboxes and the server specifications as well as the client specs well exceed recommendations.
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Accepted Solution

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magarner earned 0 total points
ID: 39840080
Closing case due to no feedback.
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Author Closing Comment

by:magarner
ID: 39849667
No feedback
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