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Printer not staying connected to network

Posted on 2014-01-09
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Last Modified: 2014-01-15
I  have an odd situation.  I have several HP Laserjet 400 on our network.  For some reason at one site, one of the printers will not keep it's IP address.  The IP address is static and the people printing to it are using Windows 7.

I have set up the IP address and was able to print from the printer; access the printer through the web page, etc.  About a month ago, this printer stopped working.  It would print for a while then nothing would print.  Unable to ping the IP address, etc.  turned off and back on; unplugged network cable, replaced cable; moved printer to another port.  I figured it was a printer issue, right; (this printer was brand new).  I replaced the printer with another brand new printer and within 2 days it was doing the same thing.  I changed the IP address manually and could connect via the web page.  I had people print and it worked for 2 days.  On both printers, the printer would print fine first thing in the morning, but after the first couple of documents, the problem occurs again.

I use a program wherein I can see the status of each IP address in the company.  The status of the IP address is Transient.

If anyone has any idea what may be going on, I would really appreciate your help.
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Question by:Salonge
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6 Comments
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 39769900
Maybe you can do a test print from the printer console when the printer is working right, then do another test print from the printer when after the printer stops working.

Then scan these (6?) pages to a pdf and attach them so we can see what's changing?
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Author Comment

by:Salonge
ID: 39769904
The IP address says duplicate, but there is nothing else using the IP. I have printed these. I will get the site to do it for me and attach them.
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LVL 19

Accepted Solution

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Rob Hutchinson earned 500 total points
ID: 39769917
Some other device is using the IP then...or there is an old DNS/WINS entry for that IP.

Keep the printer offline, or assign another IP address, for at least a day.
Then retry and ping the same IP to see if you can get a response...might show up then.

I've seen a similar situation where the printer had the same IP as another device, but they were both getting knocked off of the network at the same time.

So this meant that when you changed the IP of the printer( or left it offline for an hour or so) the other IP address of the other device still would not appear when pinged. Wait at least a day before putting the printer back online( or using the original IP) and see if the IP having problems with the duplicate IP gets a response from whatever device is also using that IP address.

You can then use( from a command prompt)
nbtstat -A ( insert IP address here)
for example
nbtstat -A 192.168.1.22

This will give you the MAC address then all you need to do is do a manufacturer lookup on the first six char's of the MAC address.
MAC Address lookup

When you know the manufacturer, this should make it easier to find the device.
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Author Comment

by:Salonge
ID: 39769925
Thank you. I will try that but I did this and it did work for only a day. The IP addresses are not in the DHCP range but I will check the devices.
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LVL 19

Expert Comment

by:Rob Hutchinson
ID: 39769928
Yeh, I'd change the IP address, or leave it offline for a day, then try an ping the IP address showing a duplicate...don't put it back on the network or assign that same IP address until you do.
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Author Closing Comment

by:Salonge
ID: 39783360
Another device had the IP address, but the PC was set up as DHCP so I didn't catch it at first.  My main problem was that the terminal server and router were both giving out IP addresses, so even though the IP used was in a restricted range on the router, it wasn't on the terminal server.  I turned off the terminal server and everything is working.
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