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Outlook 2010 on Windows7 machines won't open email for one user but does for another.

Posted on 2014-01-09
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Last Modified: 2014-01-31
The user's 2010 Outlook stopped connecting to the server while on the LAN.
After backing up the ost file as a pst and removing it and recreating the profile and uninstalling and reinstalling Outlook, I finally tried creating a profile for myself and everything worked fine. I still get the following error when trying to create the user's profile.

Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).

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Having created a working profile, I was able to CTRL-Rightclick on the Outlook icon in the system tray and test the e-mail configuration. When using my credentials, all works as expected. Here is a screen shot of the successful autoconfig:
GoodAutoDiscover.pdf
When I use Erika's credentials (that same as used successfully to login to the laptop on the domain), the autodiscover fails with a series of 0x800C8202, 0x800C8203, and 0x8004010F errors as shown below:
BadAutoDiscover.pdf
This "test E-mail AutoConfiguration" for Erika fails on the laptop and on the only other machine I tried it on. Both machines succeed for the "Robert" account and two others I tried. This is all internal on the LAN. Erika can access her email via OWA and ActiveSync without any issues.

Here are my autodiscover settings according to my Exchange management Shell:
[PS] C:\Windows\system32>Get-AutodiscoverVirtualDirectory | format-List

RunspaceId                      : 693ef37e-95a1-42a6-94d8-b775a9567f77
Name                                : Autodiscover (Default Web Site)
InternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication      : False
WSSecurityAuthentication        : True
LiveIdBasicAuthentication       : False
BasicAuthentication             : True
DigestAuthentication            : False
WindowsAuthentication           : True
MetabasePath                    : IIS://SBS2011.dbi.local/W3SVC/1/ROOT/Autodiscover
Path                            : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Autodiscover
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags         : {}
ExtendedProtectionSPNList       : {}
Server                          : SBS2011
InternalUrl                     : https://mainserver.designingbenefits.com/Autodiscover/Autodiscover.xml
ExternalUrl                     : https://mainserver.designingbenefits.com/Autodiscover/Autodiscover.xml
AdminDisplayName                :
ExchangeVersion                 : 0.10 (14.0.100.0)
DistinguishedName               : CN=Autodiscover (Default Web Site),CN=HTTP,CN=Protocols,CN=SBS2011,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Or
                                  ganization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=dbi,DC=local
Identity                        : SBS2011\Autodiscover (Default Web Site)
Guid                            : 053a2536-0a4e-4df4-bcdd-ab5b6114b2aa
ObjectCategory                  : dbi.local/Configuration/Schema/ms-Exch-Auto-Discover-Virtual-Directory
ObjectClass                     : {top, msExchVirtualDirectory, msExchAutoDiscoverVirtualDirectory}
WhenChanged                     : 2/8/2013 7:46:25 PM
WhenCreated                     : 2/8/2013 1:38:48 PM
WhenChangedUTC                  : 2/9/2013 3:46:25 AM
WhenCreatedUTC                  : 2/8/2013 9:38:48 PM
OrganizationId                  :
OriginatingServer               : SBS2011.dbi.local
IsValid                         : True

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I also ran an Exchange Best Practices Analyzer Report which has one critical error: Site folder server deleted
ExchangeBPAll-Issues.pdf
ExchangeBPNon-Default.pdf
Please help me fix it so Erika can use Outlook in the office.
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Question by:Robert Kleinschmidt
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4 Comments
 

Author Comment

by:Robert Kleinschmidt
ID: 39772518
I should also have noted that so far in trying to resolve this I restarted the MS Exchange RPC client, rebooted the server and added a "Maximum Allowed Sessions Per User" entry in the registry, per Microsoft Knowledgebase KB842022: Event ID 9646 is logged in the application event log of your Exchange Server when a client opens many MAPI sessions
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Expert Comment

by:MAS
ID: 39774348
Please try disconnect that mailbox and reconnect if this problem only for a single user.
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Accepted Solution

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Robert Kleinschmidt earned 0 total points
ID: 39810928
Disconnect and reconnect had no effect.
I gave this laptop to another user
and setup a new laptop for the user with the problem.

Easier than fixing the issue.
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Author Closing Comment

by:Robert Kleinschmidt
ID: 39823545
Very little help from the "experts.".
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