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Exchange 2013 / Outlook default Folders name changed

Posted on 2014-01-09
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Last Modified: 2014-01-18
Exchange 2013 with Outlook 2013, 1 user that somehow had the default inbox and sent folders renamed to Deleted Items.  So I now see three deleted items folders, but one is actually inbox and the other sent items.  I logged into webmail, it's listed the same on the server as well, 3 folders named deleted items. No other users having this issue, so issue seems to be isolated to 1 user.

Never saw this before, found many articles on web stating you can't change default folder names, but now I need to change these folders names back to inbox and sent items again.

Thanks !
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Question by:VitalSolutions
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6 Comments
 
LVL 23

Expert Comment

by:Stelian Stan
ID: 39770042
Start Outlook with the /resetfoldernames switch see if that helps
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Author Comment

by:VitalSolutions
ID: 39770064
I did give that a try earlier, but it did not change the names back to default.

Thanks for the suggestion.
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LVL 7

Assisted Solution

by:dsnegi_25dec
dsnegi_25dec earned 750 total points
ID: 39770149
Another way to fix this is through mfcmapi. It looks either this has been changed through vbscript or this has been done by virus normally it is not possible

http://www.howto-outlook.com/howto/renamedefaultfolders.htm
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Assisted Solution

by:VitalSolutions
VitalSolutions earned 0 total points
ID: 39771478
When I follow the instructions for the mfcmapi to change the name I get the following error:

Error:
Code: MAPI_E_CORRUPT_DATA == 0x8004011B
Function HrSetOneProp(lpMAPIContainer,&sDisplayName)
File HierarchyTableTreeCtrl.cpp
Line 854
0
 

Accepted Solution

by:
VitalSolutions earned 0 total points
ID: 39776775
After attempting the MFCMAPI with no success, I found no other option other than to export the mail, delete the corrupted mailbox and re-create / import the mail back in.
0
 

Author Closing Comment

by:VitalSolutions
ID: 39790457
Found no other suitable solutions.
0

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