Solved

Presence weirdness

Posted on 2014-01-09
1
159 Views
Last Modified: 2014-01-10
presence isn't changing for one user. it appears that the only time it changes is when the user changes it manually. he says he's never signed into Lync on a mobile device, and a password reset has not effected the issue which suggests to me that there is no other device configured with his account info, aside from the PC he's currently on, that could be skewing the results.

had him login, set presence to busy, and log out. the other end sees his busy status, and as the user logs off, his presence reverts to available rather than offline. (???)

I have access to concurrent repro logs ( uccapi and ETL ) from both ends of a successful repro, but I have no idea what to look for regarding this as I've never seen anything like it and I'm pretty new to reading them as it is.

any suggestions as to a starting point/things to check?
0
Comment
Question by:Michael Kallhoff
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 

Accepted Solution

by:
Michael Kallhoff earned 0 total points
ID: 39772815
ok, just to follow up in case someone else runs into this issue.

a contact backup > account disable > re-enable > import contacts did not fix the issue which it should have if it were some kind of backend DB presence issue. should have being the operative words here. apparently there was an old CWA session stuck in the backend DB that was unaffected by the account blow out.

cheers. :)
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
It’s the first day of March, the weather is starting to warm up and the excitement of the upcoming St. Patrick’s Day holiday can be felt throughout the world.
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question