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iTunes Audiobook Missing

Posted on 2014-01-10
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Medium Priority
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595 Views
Last Modified: 2014-01-15
Hi,

I bought an audio book from the iTunes Store 6 months ago.

I went to listed to it today but i could not find it on my phone.

I then searched for it on the iTunes Store and instead of showing the download / cloud button it shows the price?

I still have the same phone and Apple ID. Has this ever happened to anyone before... do you know how i can get this back? Thanks in advance.
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Question by:oo7ml
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7 Comments
 
LVL 13

Expert Comment

by:Alexios
ID: 39770492
Hello
Probably you need to download it on a computer's iTunes to play it
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Author Comment

by:oo7ml
ID: 39770496
Hi, thanks... but i don't think so as i listened to the full audiobook on my iphone when i purcashed it 6 months ago...

Not sure where to even start with contacting Apple?
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LVL 13

Expert Comment

by:Alexios
ID: 39770642
Try sign in again

1. Go to settings itunes app store and sign out

2. Reset the network settings or shutdown and start again your device

3. Sign in itunes through settings again
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Author Comment

by:oo7ml
ID: 39770673
Thanks, i just done that (signed out, closed iTunes, turned phone off and back on) however it is still asking me to pay for the audiobook?
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LVL 13

Accepted Solution

by:
Alexios earned 2000 total points
ID: 39770723
Take a look at this forum, might help you

https://discussions.apple.com/thread/3490173
0
 

Author Comment

by:oo7ml
ID: 39770734
I just read something similar... it's a common problem... i just called iTunes Support and then put the audiobook back in my downloads queue :-) Thanks for your help
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LVL 13

Expert Comment

by:Alexios
ID: 39770823
Nice!
Glad to help
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