Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

OCS 2007 - Could not retrieve Calendar or Out of Office Information from Exchange Web Services

Posted on 2014-01-10
2
Medium Priority
?
2,086 Views
Last Modified: 2014-02-01
Hello -


I have OCS 2007 running with Exchange 2010.  I have 1 user getting an error on her Communicator that:

"Communicator could not retrieve calendar or Out of Office information from Exchange Web Services."

What I have tried so far:

1. Ensured Outlook is the default email program on IE, Control Panel and within Registry
2. Reset Outlook settings like taking out of Cached Mode and reentering Cached mode.
3. Creating new Outlook Profile
4. Removing user from COS server pool and re-adding
5. Checked and made sure Cert was correct.
6. Checked Settings for Communicator and ensured - Sign address and Update presence were correct and ticked and was well as MS Office Outlook being selected under Person Information Manager.
7. Clicking Reset Presence on Communicator
8. Run Outlook.exe /cleanfreebusy
9. Made sure others can see her free/busy on calendar.
10. Rebooting laptop after every method above was tried.


None of this have worked and she still has the error.  Is this client side of server side and how can I get this resolved.  This users OCS does not change her presence when she goes into meetings and calendar events she has on her Outlook throughout the day and requires that it does so.


Thank you
0
Comment
Question by:Twhite0909
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 13

Accepted Solution

by:
Alexios earned 2000 total points
ID: 39775906
Hello
Did you try to apply the specific update from Microsoft?

Check this for further information
http://support.microsoft.com/kb/2172695

It's a bug
0
 

Author Comment

by:Twhite0909
ID: 39782815
I have and it says it cannot be installed and to check the version of the software I have.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
Microsoft has changed the look and feel of Azure AD and Microsoft account sign-in pages so that you will have a more unified look and feel when moving between the two interfaces.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question