Solved

OCS 2007 - Could not retrieve Calendar or Out of Office Information from Exchange Web Services

Posted on 2014-01-10
2
1,903 Views
Last Modified: 2014-02-01
Hello -


I have OCS 2007 running with Exchange 2010.  I have 1 user getting an error on her Communicator that:

"Communicator could not retrieve calendar or Out of Office information from Exchange Web Services."

What I have tried so far:

1. Ensured Outlook is the default email program on IE, Control Panel and within Registry
2. Reset Outlook settings like taking out of Cached Mode and reentering Cached mode.
3. Creating new Outlook Profile
4. Removing user from COS server pool and re-adding
5. Checked and made sure Cert was correct.
6. Checked Settings for Communicator and ensured - Sign address and Update presence were correct and ticked and was well as MS Office Outlook being selected under Person Information Manager.
7. Clicking Reset Presence on Communicator
8. Run Outlook.exe /cleanfreebusy
9. Made sure others can see her free/busy on calendar.
10. Rebooting laptop after every method above was tried.


None of this have worked and she still has the error.  Is this client side of server side and how can I get this resolved.  This users OCS does not change her presence when she goes into meetings and calendar events she has on her Outlook throughout the day and requires that it does so.


Thank you
0
Comment
Question by:Twhite0909
2 Comments
 
LVL 13

Accepted Solution

by:
Alexios earned 500 total points
ID: 39775906
Hello
Did you try to apply the specific update from Microsoft?

Check this for further information
http://support.microsoft.com/kb/2172695

It's a bug
0
 

Author Comment

by:Twhite0909
ID: 39782815
I have and it says it cannot be installed and to check the version of the software I have.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager is not included in Office 2013. This comes as a shock to users upgrading from earlier versions of Office, such as 2007 and 2010, where Picture Manager was included as a standard application. This article explains how…
Find out what you should include to make the best professional email signature for your organization.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now