AVG Cloudcare

Does anyone know how to remove a threat that AVG cloudcare has reported but not removed through the Partner Portal? The portal reports threats and removes or sends some to the virus vault but some threats are not removed. Can they be removed manually through the Portal?
penntechsAsked:
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Mohammed HamadaConnect With a Mentor Senior IT ConsultantCommented:
I don't think it's possible to do so! Your only option is to probably interact manually with the infected machine.

Could you please post one of the reported threats ? let's see what was the reported infection.
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Sudeep SharmaConnect With a Mentor Technical DesignerCommented:
Most likely threats are not removed.

Are these threats reported for some systems?

Did you tried to remove the threats manually on the systems?

Sudeep
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penntechsAuthor Commented:
Thank both. We talked to AVGcloudcare support and it is not possible to remove threats reported but not in the virus vault from the Partner Portal. We have to manually remove them from the infected pc's. Thanks for your input
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