Solved

AVG Cloudcare

Posted on 2014-01-10
3
700 Views
Last Modified: 2014-01-15
Does anyone know how to remove a threat that AVG cloudcare has reported but not removed through the Partner Portal? The portal reports threats and removes or sends some to the virus vault but some threats are not removed. Can they be removed manually through the Portal?
0
Comment
Question by:penntechs
3 Comments
 
LVL 30

Assisted Solution

by:Sudeep Sharma
Sudeep Sharma earned 250 total points
ID: 39773075
Most likely threats are not removed.

Are these threats reported for some systems?

Did you tried to remove the threats manually on the systems?

Sudeep
0
 
LVL 24

Accepted Solution

by:
Mohammed Hamada earned 250 total points
ID: 39776045
I don't think it's possible to do so! Your only option is to probably interact manually with the infected machine.

Could you please post one of the reported threats ? let's see what was the reported infection.
0
 

Author Comment

by:penntechs
ID: 39783630
Thank both. We talked to AVGcloudcare support and it is not possible to remove threats reported but not in the virus vault from the Partner Portal. We have to manually remove them from the infected pc's. Thanks for your input
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Ransomware infection file server shares... 6 86
Searching.com 3 66
removing adware/spyware from profile on windows server 2008 11 119
Kaspersky Anti-Ransomware Tool for Business 10 173
Operating system developers such as Microsoft (https://www.microsoft.com) and Apple have made incredible strides in virus protection over the past decade. Operating systems come packaged with built in defensive tools such as virus protection and a f…
There are many reasons malware will stay around and continue to grow as a business.  The biggest reason is the expanding customer base.  More than 40% of people who are infected with ransomware, pay the ransom.  That makes ransomware a multi-million…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question