typical user can't print standard email from Outlook 2003 sp3. If they open Word and print a normal document from that, its fine and it will queue up in the printer queue. Nothing queues if you try to print from OUtlook. The user will get a flash on screen that something is printing but nothing hits the queue. All users on this terminal server have the same issue. As an administrator, I can print fine. I tried to create that Fonts folder in their root directory, but it didn't help matters. Let me know that you think. Thanks.