Solved

Outlook 2003-duplicate Emails

Posted on 2014-01-10
8
430 Views
Last Modified: 2014-01-16
A client of mine just started getting duplicate email in his Outlook 2003 on his computer.  Century Link mistakenly delete his account - an old qwest.net account.  The have re-established it.  He also upgraded his internet speed.

The only solution I have found is to Uncheck "Leave a copy of messages on the server.  This will not work since he accesses his account on his phone, iPad and computer so the messages need to be left on.  This is also a POP email account.  This doesn't cause an issue in my Outlook 2012.

I also noticed he has 2 users, same email address but different Incoming and Outgoing mail servers.  The only difference is that one is for Denver and the other Minneapolis.  Not sure why this is...see no reason.  Could this be causing the issue?  I think it was set up this way before.

Would it help to upgrade his Outlook?  Resolve the recent issue.
Thanks,
Margaret
0
Comment
Question by:MagsMcKinley14
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 35

Expert Comment

by:Kimputer
ID: 39772505
First you have to be sure the email are NOT duplicate on the POP server (check by using another PC, another client, or by popping through the command prompt).
Do it for both accounts, not only making sure, the messages are unique in one account, but also unique ACROSS both accounts.
Say I send a test message to one email address, it must be ONE times in that POP box. But still make sure the other POP box doesn't have this message either (otherwise there's a forwarding rule enabled). Send another message again to the other account, making sure it's unique in that mailbox, but also that there's no forwarding rule on this mailbox either.
If you've made sure both email are unique and not forwarding, you can conclude it's really only that PC's fault. Check that Outlook doesn't have any rules enabled, this one is the most likely causes to have duplicate emails. Make sure no other code is running, so try again by sending a test message, and starting Outlook in safe mode (no addons running, also check no VBA code is inserted anywhere).
0
 

Author Comment

by:MagsMcKinley14
ID: 39772702
First you have to be sure the email are NOT duplicate on the POP server (check by using another PC, another client, or by popping through the command prompt).
 They are not.  I already confirmed that

Do it for both accounts, not only making sure, the messages are unique in one account, but also unique ACROSS both accounts.
 There is only one email account, but it is enabled on  two mail servers.  The only difference is that one is for Denver and the other Minneapolis

Check that Outlook doesn't have any rules enabled
What type of rules or codes?  I believe he just start Outlook and the duplicates just started happening...I do not believe he made any changes in Outlook.

Starting Outlook in safe mode
Will do next time I access his computer...what is VBA code?
0
 
LVL 35

Expert Comment

by:Kimputer
ID: 39772707
Tools > Rules and Alerts > make sure this list is empty, or at least nothing of the items are checked

VBA code = ALT + F11
Double click on all sheets and modules, make sure no code will be displayed to the right.
0
Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

 

Author Comment

by:MagsMcKinley14
ID: 39772918
There is only one email account, but it is enabled on two mail servers.  The only difference is that one is for Denver and the other Minneapolis
Do you see an issue with this?
0
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39773088
May have to contact your mail service provider.
0
 
LVL 35

Expert Comment

by:Kimputer
ID: 39773095
Actually I have no idea what that means 'one email on two servers'. Can you provide more details? If you mean one email pop3 box is being popped twice, then it shouldn't be an issue.
0
 

Accepted Solution

by:
MagsMcKinley14 earned 0 total points
ID: 39774223
Okay...resolved.  No rules or codes.

It had to do with having the email associated with 2 mail servers -
pop.dnvr.qwest.net
pop.mpls.qwest.net

Removed pop.mpls.qwest.net and the duplicate emails stopped.
0
 

Author Closing Comment

by:MagsMcKinley14
ID: 39784874
Resolved the issue I was having.
Thanks for chiming in.
Mags
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Advice on Mailbox Management & Data Retention 4 48
shared room calendars in Outlook 11 41
How create a survey in Outlook 1 31
Certificates for Exchange 2010 4 14
If you don't know how to downgrade, my instructions below should be helpful.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question