We help IT Professionals succeed at work.

Cisco SG500X not listing and detecting SFP port 3 and 4

maxihost
maxihost asked
on
1,550 Views
Last Modified: 2014-03-12
Hi Guys,

We have bought a Cisco small business SG500X and its working great, but we have a question regarding its 3rd and 4th port (SFP) that are not working as the others.

If you do a "show running-config" or "show interfaces" these ports are not listed. I have tried to put a gbic on those ports, and I can see that its up from the switch, but if I do,
"show interfaces status TengigabitEthernet 1/1/3" it says its not present,

br-spo-cbo-acc14#show interfaces status TengigabitEthernet 1/1/3
Flow Link Back Mdix
Port Type Duplex Speed Neg ctrl State Pressure Mode
-------- ------------ ------ ----- -------- ---- ----------- -------- -------
te1/1/3 -- -- -- -- -- Not Present -- --

Anyone have an idea if I need to enable anything on the switch configuration to be able to use those ports ?

Thanks.
Comment
Watch Question

CERTIFIED EXPERT
Top Expert 2014

Commented:
Which gbic did you put in?

Are the other 10 Gig ports working?

Any errors in the log?
some oneNetwork Architect
CERTIFIED EXPERT
Top Expert 2014

Commented:
Can you post show ver and show inventory while the SFP is inserted?

Author

Commented:
giltjr: is a LX gbic,  it's work in another Sg switch.

craigbeck:

show ver
br-spo-cbo-acc14#show ver

       Unit             SW version         Boot version         HW version
------------------- ------------------- ------------------- -------------------
         1               1.2.0.97            1.2.0.12               V01

Open in new window

In this switch haven't show inventory but with web gui management i can't see XG3 and XG4 (TenGigabit interface)... I think this XG3/4 are to Stacking ports, aren't ?
Check out the image: https://www.dropbox.com/s/tchhbg9gqb48bwo/sg500xed.png
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Found my own solution.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.