Microsoft Outlook 2010 and Office 365 issue

Posted on 2014-01-10
Medium Priority
Last Modified: 2014-06-05
Hi all

I just went on an network integration with Office 365 a couple of weeks ago on all PCs.

Before 365, My Microsoft Outlook was configured with 3 accounts, so 3 different Inbox accessible at the same time.

When I was opening an email from one of the inbox, when I was doing reply, it was having the inbox email address from the account of the email as the FROM sender by default.

Now that i'm on 365 with Microsoft Outlook 2010, when I open an email from one of my account inbox, the sender FROM will always be my main inbox configuration unless I change manually the FROM field to the good email address.

I would like to set it up to automatically populate the FROM field to be the email of the inbox by default.

How can I do that?

Thanks again for your help.
Question by:Wilder1626
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Assisted Solution

rawinnlnx9 earned 1000 total points
ID: 39772712
In outlook options under mail, send messages.

Make sure that *ALWAYS* use the default account when composing messages. Is not checked.
LVL 11

Author Comment

ID: 39772757
HI rawinnlnx9

Under Option / Mail / Send Messages, i don't have an option called or look like: "ALWAYS" use the default account when composing messages.

I will start reading the link also:
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LVL 11

Author Comment

ID: 39772792
I Have also tried  The HKCU\Software\Policies\Microsoft\Office\12.0\Outlook\Options\ForceAccountSelect, a DWORD, with value 1

But still NOT able to do what i need.
LVL 11

Author Comment

ID: 39772837
Looks looks like it automatically connect to the default Microsoft Exchange address whenever i replay to the 3 different inbox.
LVL 42

Expert Comment

by:Vasil Michev (MVP)
ID: 39772985
Are we talking about regular accounts, or shared mailboxes? There is a known issue with the later, and Microsoft are working on sorting it:


Also, does this happen when replying only, or when composing new mail as well?
LVL 11

Author Comment

ID: 39774742
Hi  vasilcho

yes, when reply or creating a new email, it always take the default email address by default.

I will read the link you provided me.
LVL 11

Author Comment

ID: 39844163
Hi all

Just to give you an update.

Based on this link: http://support.microsoft.com/kb/2929421/en-us

It says that they are working on it. But since this week, it is working great on my end where when i reply, it keeps my inbox email address from the account of the email as the FROM sender, just like before.  We add a ticket open with Microsoft about this so they must of found a fix for it.

I will try to get more information and let you know.
LVL 42

Accepted Solution

Vasil Michev (MVP) earned 1000 total points
ID: 39844171
Yes it's actually solved now. If it is still not working for your users, give it few more days for them to push the update on every server.
LVL 11

Author Closing Comment

ID: 39844180
Thanks again for all your help. I will validate with all users for sure.

Expert Comment

ID: 40114068
HI I am looking for solution under article http://support.microsoft.com/kb/2929421/en-us.

This page does dont exists anymore.

"Under Option / Mail / Send Messages, i don't have an option called or look like: "ALWAYS" use the default account when composing messages." IS UNCHECKED

I am using Outlook 2013 and Exchange 2010 On_Premise.

Any suggestions?

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