Solved

Error 3403f MacBook Air Internet Recovery Message

Posted on 2014-01-11
7
5,013 Views
Last Modified: 2014-01-17
I had to wipe my MacBook Air and now when I start it I have a question mark symbol inside a folder that blinks.  I've attempted all corners of Internet Recovery Mode but no matter what option I choose,  I get an error -3403f apple.com/support. This is what I've tried so far and I'm looking for an answer in which I can still use Internet Recovery Mode as taking it to an Apple Store or buying/finding an external hard drive and/or flash drive is not an option for the moment.

I've attempted:

Password-Free WiFi
Password-Protected WiFi (WPA/WPA2 Personal)
2.4GHz, 5GHz
All channels including auto.
Other networks (including a hotspot from my phone).
Safe Mode
Target Disk Mode
Terminal Mode
Ethernet into ISP modem and ethernet into Airport Extreme (2013).

The MacBook Air is 2012 Summer and did include Internet Recovery when I purchased it.
0
Comment
Question by:turbojournal
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39773287
Sounds like your ISP is blocking some ports that Internet Recovery needs. Click here to see whats on the Apple Forums.
0
 

Author Comment

by:turbojournal
ID: 39773467
I noticed that forum post earlier.  I have a hotspot with Verizon and T-Mobile (both separate devices), and Time Warner Cable internet service.  Is it just luck all three of these ISP's are blocking the port which communicates with Apple's servers to re-download the OS X installation file?

If all of the ISP's above do in fact block the port.  Which one do I need to open?  I'm thinking the port needs to be opened on the actual modem/router, not the Apple AirPort Extreme?
0
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39773665
Hi

If ISP block certain ports you cannot open them in any way.
Are you near an apple serice point? I am sure they will do the internet recovery on the spot as a service.
0
Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

 
LVL 7

Expert Comment

by:Peter Loobuyck
ID: 39774430
You should also check your dns server settings. If you have too many dns hops between your network and the Apple servers, Apple will deny downloads from their servers.

Meaning you need to dns servers your iso provides. No google dns or opendns or whatever you may have set.
0
 

Accepted Solution

by:
turbojournal earned 0 total points
ID: 39774556
Solution is to install the OS with a disc or hard drive after purchase of the OS and perform a local install.
0
 
LVL 7

Expert Comment

by:Peter Loobuyck
ID: 39774557
Sure, but that bypasses the question. Internet recovery is there to replace disks.

But a disk install surely solves the problem.
0
 

Author Closing Comment

by:turbojournal
ID: 39787989
It's highly unlikely that T-Mobile, Time Warner Cable, and Verizon with WPA/WPA2 credentials which are required to download the OS from Apple, have banned the port to communicate with Apple servers for the re-installation.  Bought an external micro SD card reader, formatted it as Mac Journaled, after purchasing OS, mounted it with SD card and performed boot installation locally and now have the Mac back in order.
0

Featured Post

Major Incident Management Communications

Major incidents and IT service outages cost companies millions. Often the solution to minimizing damage is automated communication. Find out more in our Major Incident Management Communications infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
In this article we will discuss some EI Capitan Mail app issues and provide some manual process to resolve them.
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question