Winfax Pro Send Problem

I have an XP computer with WinFax Pro installed that used to work fine.   There's a US Robotic's modem connected to Com 1 as well.

When I try to send a fax, nothing happens.   Nothing goes into the Outbox, and Winfax doesn't try to communicate with the modem.

I went into Hyper Terminal and tried to access the modem and was successful, so I doubt that I have a modem problem.

I'm finding little on troubleshooting WinFax Pro at this point but would like to restore it's operation if possible.
LVL 4
kdubendorfAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

R. Andrew KoffronownerCommented:
I don't think I've seen a WinfaxPro system running in production in like 10 years. I'd expect it's gonna be hard to find decent help.

in the terminal can you manually dial the modem using AT commands?
http://www.computerhope.com/atcom.htm
kdubendorfAuthor Commented:
Yes, I was able to manually dial the modem using AT commands.
R. Andrew KoffronownerCommented:
did you actually call your cell or something, actually made sure it was really working? calling a fax line(even using another fax software) would be better.

I think the first thing I'd try is using system restore and rolling the machine back to when it worked.

shouldn't mess up any faxes in the store, but backup just in case.

there's a message in symantec's forum stating they stopped supporting win fax pro in 2006.  and suggested another forum.

http://www.symantec.com/connect/forums/winfax-pro-100-0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

kdubendorfAuthor Commented:
I did everything including reinstalling the program.   The problem ended up being corrupted log files.   I cleaned them up using the program and everything worked fine once again.
R. Andrew KoffronownerCommented:
You should give your self the points (not that it'll count) but if you actually fixed it mark is solved, and maybe a bit more explanation on how, so someone else might benefit.
kdubendorfAuthor Commented:
I selected my comment as a solution since it specifically indicated what needed to be repaired.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Network Management

From novice to tech pro — start learning today.