Solved

Winfax Pro Send Problem

Posted on 2014-01-11
6
325 Views
Last Modified: 2014-02-06
I have an XP computer with WinFax Pro installed that used to work fine.   There's a US Robotic's modem connected to Com 1 as well.

When I try to send a fax, nothing happens.   Nothing goes into the Outbox, and Winfax doesn't try to communicate with the modem.

I went into Hyper Terminal and tried to access the modem and was successful, so I doubt that I have a modem problem.

I'm finding little on troubleshooting WinFax Pro at this point but would like to restore it's operation if possible.
0
Comment
Question by:kdubendorf
  • 3
  • 3
6 Comments
 
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39773645
I don't think I've seen a WinfaxPro system running in production in like 10 years. I'd expect it's gonna be hard to find decent help.

in the terminal can you manually dial the modem using AT commands?
http://www.computerhope.com/atcom.htm
0
 
LVL 4

Author Comment

by:kdubendorf
ID: 39773666
Yes, I was able to manually dial the modem using AT commands.
0
 
LVL 16

Accepted Solution

by:
R. Andrew Koffron earned 500 total points
ID: 39773680
did you actually call your cell or something, actually made sure it was really working? calling a fax line(even using another fax software) would be better.

I think the first thing I'd try is using system restore and rolling the machine back to when it worked.

shouldn't mess up any faxes in the store, but backup just in case.

there's a message in symantec's forum stating they stopped supporting win fax pro in 2006.  and suggested another forum.

http://www.symantec.com/connect/forums/winfax-pro-100-0
0
What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

 
LVL 4

Assisted Solution

by:kdubendorf
kdubendorf earned 0 total points
ID: 39826731
I did everything including reinstalling the program.   The problem ended up being corrupted log files.   I cleaned them up using the program and everything worked fine once again.
0
 
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39827141
You should give your self the points (not that it'll count) but if you actually fixed it mark is solved, and maybe a bit more explanation on how, so someone else might benefit.
0
 
LVL 4

Author Closing Comment

by:kdubendorf
ID: 39838437
I selected my comment as a solution since it specifically indicated what needed to be repaired.
0

Featured Post

New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Ransom.CRYPTXXX Activity 2 9 91
ACS vs NAC 2 57
I need help getting Virtual Server working on F5--LAB 13 85
software license audit 6 42
Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
Is your computer hacked? learn how to detect and delete malware in your PC
This video will demonstrate how to find the puppet warp tool from the edit menu and where to put the points to edit.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now