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Office 365, Outlook 2013

Posted on 2014-01-11
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Last Modified: 2014-11-12
I have 2 domains on my single hosted Exchange account in Office 365. The 3 email accounts on one of the domains work fine with Outlook 2013. How do I set up my one email account on the other domain to work with the same Outlook 2013 profile? At the moment I'm using it online only on a Windows 8 desktop and a Windows 8.1 laptop. It works fine and syncs perfectly on my Nokia Lumia 920 Windows Phone 8 phone. It used to work fine on Windows 7 but the upgrade must have messed this up.
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Question by:Martin Campbell
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Expert Comment

by:John Hurst
ID: 39773928
Can you set up a different Outlook Profile on Windows 8?   I think Exchange can only have one account in one Outlook Profile. So I think you need a new (not replacement) profile in Outlook to set up the new (second account). When set up, log off one Outlook Profile and log into the other Profile.

Use Control Panel, Mail to set up the new profile.

.... Thinkpads_User
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Expert Comment

by:Scott Fell, EE MVE
ID: 39774578
If you want to check your mail in office365 you can log in to your account, go to your online outlook, then on the top right, click the gear and select options.  

On the options page, click the Account tab on the left, then towards the top there are 2 choices for My Account and Connected Account.  Click Connected Account.  

This is where you can add an extra email account outside of the domain(s) you  have on office365 and you don't pay for another user.

If you have both office365 and the software, you can do the same thing in the outlook software and as long as that recognizes your office365, the settings should propagate up to office365.  Therefor, it is best to do this in the actual software if you can because if you do this only in the cloud, it will not propagate down.
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Author Comment

by:Martin Campbell
ID: 39792714
Hi thinkpads_user
I'm sure Outlook 2013 was working fine with 3 email accounts on one domain and one email account on the other domain, all on the one profile. Rather than create a second profile I would rather access the problem email account online. All 4 emails work fine on my Nokia Lumia 920 phone. This arrangement is good enough.... but I'm still curious...I'm sure it was ok until I upgraded from Windows 7 to Windows 8. (I failed to upgrade Windows 8 to Windows 8.1). Thanks anyway.
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Author Comment

by:Martin Campbell
ID: 39792726
Hi Scott Fell (padas)
You said: "This is where you can add an extra email account outside of the domain(s) you  have on office365 and you don't pay for another user"

Sorry, I don't think I gave a clear enough explanation. I don't want an extra email account outside of the 2 domains I have in the one Office 365 account. I just want to connect the one email account that I have on the second domain in the same Office 365 account to the same Outlook 2013 profile as the 3 email accounts on the other domain. This was working until I upgraded this desktop machine from Windows 7 to Windows 8.
I also have a Surface Pro 2 with Windows 8.1. If it's easier to do it on that I would be happy as the desktop machine is way too old now. An antique approaching 7 years old!!!
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Expert Comment

by:John Hurst
ID: 39792729
I managed to find a Microsoft Support article that confirms what you have done earlier; that is, have more than one Exchange account in one Profile. I was unsure of that when I posted earlier.

http://technet.microsoft.com/en-us/library/ee815819.aspx

This is for Outlook 2013 (which you have) and Exchange.

I am not sure if this works for Office 365 (the cloud version of Exchange).

... Thinkpads_User
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Author Comment

by:Martin Campbell
ID: 39801089
Wow! Way over my head!

Actually I had forgotten that I'm paying rent for Office 365 Small Business Premium which includes tech support. So I posted my question there. I received a phone call and an email summary of the conversation as follows:

"This is just an email summary to our phone conversation, in order to configure the account xxx.ie you need to add your auto-discover records (autodiscover.outlook.com) to your DNS zone once your records have propagated, you can follow the steps in which we tried to add your account."  He told me to pass this to my domains hosting service, which I did.

The steps we tried earlier in Outlook 2013 were File>Account Setting>Account Settings>New, which brings up Auto Account Setup. This had worked perfectly for the 3 email accounts on the other domain.

When my domain hosting service tells me they have done what Microsoft said I will run the Auto Account Setup.

I will post updates here until the problem is solved.
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Accepted Solution

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Martin Campbell earned 0 total points
ID: 39964075
I finally got this problem solved by talking to Microsoft Outlook specialist through Office 365 Small Business Premium Support. Two and a half hours on the phone which included a remote session instructing me what to do. It turns out there were many incorrect settings in my Hosted Exchange account made by the the guy who set it up for me about 3 years ago as BPOS. He claimed to be a Microsoft Partner of some kind. Mmmm...!
Outlook 2013 now working perfectly with all my email accounts.
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Author Closing Comment

by:Martin Campbell
ID: 39985492
Microsoft fixed it for me so please don't award points to me. I just want to get this off my Open Questions list.
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