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Exchange 2003 not sending to cell phones

I just recovered from a major catastrophe that took out my Domain Controller and Exchange boxes. I've managed to rebuild everything, but one thing isn't working. Recieving Exchange emails on the university cell phones.

I can ping the server and OWA works, and sending it to the desktops on the LAN works, but although nothing has changed on the Exchange server hardware-wise or IP-wise, I did have to completely wipe out the install and start over.

Is there some setting I'm missing to get this last, vital piece working again? It is Exchange 2003 w/ SP2 running on Windows Server 2003 Standard R1.

Alan Hardisty

Please check your server settings using my article and shout if you have any questions or can't get it working:

https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

Alan

Korbus

When you use OWA on a desktop, even though it works, do you get any certificate warnings in the browser? I've seen this cause some phones to fail to connect.
I'd also suggest you do a test with one phone, and check the exchange logs for that time period to see if ANYTHING pops up there.

dipersp

Try running Microsoft's connectivity analyzer. Link below. Obviously some tests will not work on 2003; unfort, I've never tried any on 2003 so not positive it works. But the active sync test might be helpful if if works.

https://testconnectivity.microsoft.com

Alan Hardisty

The test does work with 2003 happily if you specify manual server settings and don't select anything that has Autodiscover next to it.

Alan

dipersp

Any reason in particular why I received a B grade? Not sure what your fix was, but might be helpful to others in the future. If I "resolved" the issue for you, would appreciate a heads up as to why I didn't receive an A.

Alan Hardisty

I too would like to know what fixed the problem - for the benefit of others who might find this question further down the line.

Mike - Can you please share the solution.

Many thanks

Alan

ASKER CERTIFIED SOLUTION

mikejcurtis

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dipersp

Actually, what you want to do in a case like this is to write a quick note of what's happening or what was resolved. Then pick that as the solution.

mikejcurtis

ASKER

Alrighty. thank you.