troubleshooting Question

Keyboard doesnt work at Login

Avatar of Twhite0909
Twhite0909 asked on
HardwareDesktopsWindows 7Dell
7 Comments1 Solution485 ViewsLast Modified:
Im running Windows 7.  I got this computer ( A Dell XPS studio w Windows 7 ) from a friend.  Its about 2 years old.  Its been running fine for him but when I booted it I cant use keyboard.  Plug n play is on. Automatic updates is running.  Device manager show a driver could not be found.  I to the Logitech site and downloaded and installed drivers and it still doesn't work.  The keyboard works just fine in BIOS when booting but not in safe mode and not in windows normal mode.  Ive tried a Wired keyboard and it shows "installing software"  "device software not installed"  "could not locate driver".  No drivers available or current drivers don't work.  Im running malware bytes right now but after an hour it hasn't found anything yet.  Ive also tried running a Repair on windows and restore to an early point but it was just before xmas that the restore was too and it was the same issue after,

Any ideas?

Thanks
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 7 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros