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Microsoft Lync for Mac 2011 will not connect to Office 365

Posted on 2014-01-12
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Last Modified: 2014-01-16
Hello,

We have recently upgraded to Mac OS X Mavericks and ever since, Lync for Mac 2011 will not connect to the Office 365 servers. Prior, it worked fine. We have downloaded the latest client with updates and still no joy.

We receive:
Lync was unable to sign in. Please verity your logon credentials and try again. If the problem continues, please contact your support team.

In the advanced settings, we have a manual configuration with the internal and external server names set to: sipdir.online.lync.com:443

We have read something from Technet to try and login with invalid credentials upon first try but this makes no difference, we still receive the same error.

The client works with the same credentials perfectly fine on Windows and iOS devices. It is only on OS X since Mavericks upgrade.

A copy of the logs are below:
Microsoft Lync 14.0.7 (131205)
MacOS version 10.9.1 (build 13B3116)
2014/01/13 08:17:00.623 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:00.966 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2014/01/13 08:17:00.981 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:00.984 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:10.089  Office Communications Server LOGON STARTED:  USER = {user@domain.com}
2014/01/13 08:17:10.091 SIPService::Logon
2014/01/13 08:17:10.126 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:10.276 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:10.276 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:10.282 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:10.282 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:10.284 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:10.284 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:10.315 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2014/01/13 08:17:10.544 InternalConnect, NLResolveAddress returned: 0
2014/01/13 08:17:10.546 IsLocalAddress, 'sipdir.online.lync.com' is not a local address 
2014/01/13 08:17:10.546 FShouldUseProxy, is returning 1 
2014/01/13 08:17:10.546 Connecting to sipdir.online.lync.com (port 443)
2014/01/13 08:17:12.397 InternalConnect, NLCreateConnection returned: 0,
2014/01/13 08:17:12.397 InternalConnect, NLCopyConnectionBinding returned: 0,
2014/01/13 08:17:14.767 InternalConnect, NLResolveAddress returned: 0
2014/01/13 08:17:14.768 IsLocalAddress, 'sipfed0b.online.lync.com' is not a local address 
2014/01/13 08:17:14.768 FShouldUseProxy, is returning 1 
2014/01/13 08:17:14.768 Connecting to sipfed0B.online.lync.com (port 443)
2014/01/13 08:17:16.356 InternalConnect, NLCreateConnection returned: 0,
2014/01/13 08:17:16.356 InternalConnect, NLCopyConnectionBinding returned: 0,
2014/01/13 08:17:18.707 InternalConnect, NLResolveAddress returned: 0
2014/01/13 08:17:18.708 IsLocalAddress, 'sipfed0b.online.lync.com' is not a local address 
2014/01/13 08:17:18.708 FShouldUseProxy, is returning 1 
2014/01/13 08:17:18.708 Connecting to sipfed0B.online.lync.com (port 443)
2014/01/13 08:17:20.311 InternalConnect, NLCreateConnection returned: 0,
2014/01/13 08:17:20.311 InternalConnect, NLCopyConnectionBinding returned: 0,
2014/01/13 08:17:23.849 FShouldUseProxy, is returning 1 
2014/01/13 08:17:26.360 FShouldUseProxy, is returning 1 
2014/01/13 08:17:34.943 FShouldUseProxy, is returning 1 
2014/01/13 08:17:35.947 SIPService::OnEvent(ILogonCredentialManagerEvent), type: 0
2014/01/13 08:17:35.947 Login (1) failed with error: (0.0)
2014/01/13 08:17:36.016 SIPService::OnEvent(ILogonCredentialManagerEvent), type: 6
2014/01/13 08:17:36.025 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x80ef0191, oldState: 20, newState: 10, direction: 1
2014/01/13 08:17:36.025 void SIPService::OnLogoffResult(HRESULT), hr: 0x80ef0191 
2014/01/13 08:17:36.028 void SIPService::LogoffEx()
2014/01/13 08:17:36.028 SIPService::OnEvent(IApplicationLayerEvent &), type: 2, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:36.028 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:36.028 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:36.028 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:36.029 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:36.029 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:36.030 SIPService::OnEvent(IApplicationLayerEvent &), type: 8, HasSignedIn(): 0, HasSignedOut: 0
2014/01/13 08:17:36.031 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

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01/13/2014|08:17:35.939 A43:B0DC7000 INFO  :: Trace: "CSoapTransport::ExecuteSoapOperation:: 1/13/2014 at 08:17:35. ValueType="http://docs.oasis-open.org/wss/oasis-wss-saml-token-profile-1.0#SAMLAssertionID">SamlSecurityToken-6e820fd6-c4e3-41ce-b0fe-c990e9fb74a7</o:KeyIdentifier></o:SecurityTokenReference></RequestedAttachedReference><RequestedUnattachedReference><o:SecurityTokenReference k:TokenType="http://docs.oasis-open.org/wss/oasis-wss-saml-token-profile-1.1#SAMLV1.1" xmlns:o="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:k="http://docs.oasis-open.org/wss/oasis-wss-wssecurity-secext-1.1.xsd"><o:KeyIdentifier ValueType="http://docs.oasis-open.org/wss/oasis-wss-saml-token-profile-1.0#SAMLAssertionID">SamlSecurityToken-6e820fd6-c4e3-41ce-b0fe-c990e9fb74a7</o:KeyIdentifier></o:SecurityTokenReference></RequestedUnattachedReference><RequestedProofToken><ComputedKey>http://docs.oasis-open.org/ws-sx/ws-trust/200512/CK/PSHA1</ComputedKey></RequestedProofToken><Entropy><BinarySecret>1NqTdN6l9st042BXPQSebaUkf/Nh7pUNGCpXm6iAQQA=</BinarySecret></Entropy><Lifetime><Created xmlns="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">2014-01-13T00:17:35.5272305Z</Created><Expires xmlns="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">2014-01-13T08:09:45.5272305Z</Expires></Lifetime><KeySize>256</KeySize><SignWith>http://www.w3.org/2001/04/xmldsig-more#hmac-sha256</SignWith></RequestSecurityTokenResponse></RequestSecurityTokenResponseCollection></s:Body></s:Envelope>"
01/13/2014|08:17:35.939 A43:B0DC7000 INFO  :: ExecuteSoapOperation: "response OK. status=7C255208"
01/13/2014|08:17:35.939 A43:B0DC7000 INFO  :: ExecuteCommon: "after SendSoapRequest. hr=0x0, url=https://webpoolsn20b06.infra.lync.com/WebTicket/WebTicketService.svc/WsFed_bearer."
01/13/2014|08:17:35.939 A43:B0DC7000 INFO  :: GetHttpHeaderInfoFromHandle: "hSoapHandle=7C255208, headerInfo=7C862520"
01/13/2014|08:17:35.939 A43:B0DC7000 INFO  :: GetCredentialsInfoFromHandle: "hSoapHandle=7C255208, credentialsInfo=7C862488"
01/13/2014|08:17:35.939 A43:B0DC7000 INFO  :: ~CSoapTransportStatus: "status=7C255208"
01/13/2014|08:17:35.939 A43:B0DC7000 INFO  :: SetResult: "Logon success state 1 reported by user id=8 (adjusted=8) on CManagedCredential[SPECIFIC this=7F041CC8, domain=, userName=user@domain.com]"
01/13/2014|08:17:35.943 A43:B0DC7000 INFO  :: ExecuteInternal: "WebRequest successfully completed, hr=0x0"
01/13/2014|08:17:35.943 A43:B0DC7000 INFO  :: LoadXMLDOMNode: "XMLString size=5419"
01/13/2014|08:17:35.946 A43:B0DC7000 WARN  :: GetNewWebTicket: "Got new web ticket already expired: Current time=1389572255, expire time=0"
01/13/2014|08:17:35.946 A43:B0DC7000 INFO  :: GetNewWebTicket: "Got new web ticket: appliesTo=, expires=1389571785"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: GetCachedWebTicket: "Web ticket issued by webpoolsn20b06.infra.lync.com (cookie=1) has expired.\n<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-6e820fd6-c4e3-41ce-b0fe-c990e9fb74a7" Issuer="https://sn20b06fes11.infra.lync.com:4443/d1c9da10-9f88-5882-b118-3535db2b0359" IssueInstant="2014-01-13T00:17:35.527Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2014-01-13T00:17:35.527Z" NotOnOrAfter="2014-01-13T08:09:45.527Z"><saml:AudienceRestrictionCondition><saml:Audience>https://webpoolsn20b06.infra.lync.com/</saml:Audience></saml:AudienceRestrictionCondition></saml:Conditions><saml:AuthenticationStatement AuthenticationMethod="urn:oasis:names:tc:SAML:1.0:am:unspecified" AuthenticationInstant="2014-01-13T00:17:35.527Z"><saml:Subject><saml:NameIdentifier Format="http://schemas.xmlsoap.org/ws/2005/05/identity/claims/uri">sip:user@domain.com</saml:NameIdentifier><saml:SubjectConfirmation><saml:ConfirmationMethod>urn:oasis:names:tc:SAML:1.0:cm:holder-of-key</saml:ConfirmationMethod><KeyInfo xmlns="http://www.w3.org/2000/09/xmldsig#"><e:EncryptedKey xmlns:e="http://www.w3.org/2001/04/xmlenc#"><e:EncryptionMethod Algorithm="http://www.w3.org/2001/04/xmlenc#kw-aes256"></e:EncryptionMethod><KeyInfo><KeyName>d1c9da10-9f88-5882-b118-3535db2b0359:8d0ddfadb6a6881</KeyName></KeyInfo><e:CipherData><e:CipherValue>ei6jhORrUgWeJy5M+5WDR49E/veZ9wfEU/K6KqJMiA/FSZDOd2MTZQ==</e:CipherValue></e:CipherData></e:EncryptedKey></KeyInfo></saml:SubjectConfirmation></saml:Subject></saml:AuthenticationStatement><Signature xmlns="http://www.w3.org/2000/09/xmldsig#"><SignedInfo><CanonicalizationMethod Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"></CanonicalizationMethod><SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"></SignatureMethod><Reference URI="#SamlSecurityToken-6e820fd6-c4e3-41ce-b0fe-c990e9fb74a7"><Transforms><Transform Algorithm="http://www.w3.org/2000/09/xmldsig#enveloped-signature"></Transform><Transform Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"></Transform></Transforms><DigestMethod Algorithm="http://www.w3.org/2001/04/xmlenc#sha256"></DigestMethod><DigestValue>d/JQ76MvwSdfVoK81PpKK0WRoTr8d/FzQgUxCy0r8yU=</DigestValue></Reference></SignedInfo><SignatureValue>ujaAI5FRME8yi2nNmut+ncJu6uzuI5fzHS2jxXgpzJbCoU1KSx8QmXRByD+LT4DHWs+HbFvaOO96TXIAWK0WbNzCCsmzsBFZ6BKzO/c1u1efJ6AtheRkW6+dYYrRJ0f+kVIU6GkLCvd9yug6bcPSpUIiQXP0QV1qMskACzvFd4I+kmo5qz2/BpbdHIJOMVXUVkRiUt6vgmaOOn0Tt8rjaaIwO+H5MmLuyNgCcpDYl4EMtN9IEQ/mAY7SfaLeI7UmJrsY+NK3FqG6zshAF62HKu4Zd/7q7+aXmmAVNJPMLhU6iJwWvd7BtwOOTGJOagfQ0rAMx6HWgCjrMSUirWh7cA==</SignatureValue><KeyInfo><o:SecurityTokenReference xmlns:o="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"><o:KeyIdentifier ValueType="http://docs.oasis-open.org/wss/oasis-wss-soap-message-security-1.1#ThumbprintSHA1">FrVCsMZE4DxxnYQRTPTQCmVciDY=</o:KeyIdentifier></o:SecurityTokenReference></KeyInfo></Signature></saml:Assertion>"
01/13/2014|08:17:35.947 A43:B0DC7000 ERROR :: WriteWebTicketProviderAssertionTrace: "GetToken[603] - ASSERTION FAILURE: RST succeeded but web ticket not found in map or can't apply!. hr=0x80ee0058"
01/13/2014|08:17:35.947 A43:B0DC7000 ERROR :: ConstructWsSecurityFragment: "Retrieving token from a token provider failed!, hr=0x80ee0058"
01/13/2014|08:17:35.947 A43:B0DC7000 WARN  :: ConstructWsSecurityFragment: "Error: hr = 1 - " "Failed to prepare soap fault from error report"
01/13/2014|08:17:35.947 A43:B0DC7000 ERROR :: WriteWebRequestAssertionTrace: "Transform[1237] - ASSERTION FAILURE: ConstructWsSecurityFragment failed for a transformation. hr=0x80ee0058"
01/13/2014|08:17:35.947 A43:B0DC7000 ERROR :: ExecuteInternal: "Applying an XML transformation failed. Check creds!, " "localHr=0x80ee0058"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: ExecuteInternal: "Skipped all bindings for a credential, credType=0"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Credential user 0x7C8B7A18 id=8 asking for credentials"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: AddCredUserToWaitingList: "Added cred user 7C8B7A18 (id: 8) to waiting list"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: RemoveCredUserFromWaitingList: "Removed cred user 7C8B7A18 (id: 8) from waiting list"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Returning cred type 2 to credential user 0x7C8B7A18 id=8"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: LoadHttpCredentials: "Credential successfully obtained, hr=0x0, type=2," " user=8."
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: ExecuteInternal: "Skipped all bindings for a credential, credType=2"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: SetResult: "Logon success state 2 reported by user id=8 (adjusted=8) on CManagedCredential[SPECIFIC this=7F041CC8, domain=, userName=user@domain.com]"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Credential user 0x7C8B7A18 id=8 asking for credentials"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: AddCredUserToWaitingList: "Added cred user 7C8B7A18 (id: 8) to waiting list"
01/13/2014|08:17:35.947 A43:B0DC7000 INFO  :: QueryForSpecificCreds: "CLogonCredentialManager::QueryForSpecificCreds() " "Credential user 0x7C8B7A18 id=8 querying for specific credentials, " "credSuccess=0"
01/13/2014|08:17:35.947 A43:A067B1A8 INFO  :: HandleLogonCredentialManagerEventForLync365: "CredMgr: evtFromSignin=1, evtType=0, credUserId=8, logonSessionState=20, extErr=27, flowUrl=<>, partner=<>"
01/13/2014|08:17:35.954 A43:A067B1A8 WARN  :: FindOcsCertByUri: "No existing OCS signed cert for user@domain.com:"
01/13/2014|08:17:35.994 A43:A067B1A8 WARN  :: DeleteCertFromStore: "Deleted key pair in OC_KeyContainer__user@domain.com"
01/13/2014|08:17:36.016 A43:B0DC7000 INFO  :: RemoveCredUserFromWaitingList: "cred user 7C8B7A18 (id: 8) not in waiting list"
01/13/2014|08:17:36.016 A43:B0DC7000 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Returning cred type 0 to credential user 0x7C8B7A18 id=8"
01/13/2014|08:17:36.016 A43:B0DC7000 ERROR :: LoadHttpCredentials: "User cancelled credential request or specific" "credentials cannot be applied, hr=0x80f10041, user=8."
01/13/2014|08:17:36.016 A43:B0DC7000 WARN  :: GetDiagCode: "Neither Ms-diagnostic or soap fault is found."
01/13/2014|08:17:36.016 A43:B0DC7000 ERROR :: GetAndPublishCert: "Error: returning hr = 80F10041 - "
01/13/2014|08:17:36.017 A43:B0DC7000 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = a43, ThreadId = b0dc7000, hMutex = 7e18c39c, dwRc = 0"
01/13/2014|08:17:36.017 A43:B0DC7000 WARN  :: SetStatus: "Bootstrapper old status: 10004, new status: 4"
01/13/2014|08:17:36.017 A43:B0DC7000 ERROR :: OnExecution: "Error: hr = 80F10041 - " "Failed to get and publish ocs-signed cert! DiagCode="
01/13/2014|08:17:36.025 A43:A067B1A8 WARN  :: OnEvent: "Received bootstrapper status changed event: status=4, hr=0x80f10041"
01/13/2014|08:17:36.025 A43:A067B1A8 INFO  :: DeactivateRecoveryMode: "Recovery mode switched off"
01/13/2014|08:17:36.025 A43:A067B1A8 INFO  :: Function: Disable
01/13/2014|08:17:36.025 A43:A067B1A8 INFO  :: DeactivateRecoveryMode: "Recovery mode switched off"
01/13/2014|08:17:36.025 A43:A067B1A8 INFO  :: Unregistration already in unregister/ed state (0), this [07ABA500]
01/13/2014|08:17:36.025 A43:A067B1A8 INFO  :: DeleteSipEndpoint deleting sip endpoint 7E22E008, this 7D9C0008
01/13/2014|08:17:36.025 A43:A067B1A8 INFO  :: Shutdown (7e22e008) Shutdown
01/13/2014|08:17:36.025 A43:A067B1A8 INFO  :: HRESULT CUccDnsResolverManager::Stop() MR-INFO - [7E22FC18] DNS resolver manager stopped
01/13/2014|08:17:36.028 A43:A067B1A8 WARN  :: GetLocalContactModel: "LocalContactModel not yet created"
01/13/2014|08:17:36.028 A43:A067B1A8 ERROR :: WriteGCManagerAssertionTrace: "GetContacts[1446] - ASSERTION FAILURE: Unexpected GCManager state! actual=0x8, allowed=0x40, error=122"
01/13/2014|08:17:36.028 A43:A067B1A8 ERROR :: WriteGCManagerAssertionTrace: "GetGroups[1409] - ASSERTION FAILURE: Unexpected GCManager state! actual=0x8, allowed=0x40, error=122"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: GetGroups: "Number of groups = 0"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: SignOut: "Signing out Application Layer"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'WebServicesManager'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x7BED96C8 id=3"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x7C8B8318 id=6"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x7C8B7A18 id=8"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x7C8B8AD8 id=9"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x7C8B83A8 id=13"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'WebServicesManager', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: OnEvent: "Received application layer event: type=2, run level=5, status=0x0"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: OnRunLevelStartAborted: "Run-level 'start-aborted' handling took 0ms, run-level 5"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "ResetSuspendEvent"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: OnEvent: "Received application layer event: type=4, run level=4, status=0x0"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: OnRunLevelAboutToStop: "Run-level 'about-to-stop' handling took 0ms, run-level 4"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'CServerLinkDataModel'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'CServerLinkDataModel', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'WebServices.MetaDataModel'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'WebServices.MetaDataModel', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'LogonCredentialManager'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'LogonCredentialManager', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'CertificateProvider'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'CertificateProvider', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: OnEvent: "Received application layer event: type=6, run level=4, status=0x0"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 0ms, run-level 4"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: OnEvent: "Received application layer event: type=4, run level=3, status=0x0"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: OnRunLevelAboutToStop: "Run-level 'about-to-stop' handling took 0ms, run-level 3"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'Configuration.ActiveStatesModel'"
01/13/2014|08:17:36.028 A43:A067B1A8 WARN  :: StopComponent: "StopComponent."
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'Configuration.ActiveStatesModel', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'Configuration.GroupPoliciesModel'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'Configuration.GroupPoliciesModel', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'TrustModelManager'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'TrustModelManager', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'Conversation Factory'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: NotifyComponentStateChanged: "CLM received state change event of component 'Conversation Factory', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'Conversation Factory', reporting state STOPPED"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'CServerLinkManager'"
01/13/2014|08:17:36.028 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'CServerLinkManager', reporting state STOPPED"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'WebTicketProvider'"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "No pending RST, component is stopped."
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'WebTicketProvider', reporting state STOPPED"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: OnEvent: "Received application layer event: type=6, run level=3, status=0x0"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 0ms, run-level 3"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: OnEvent: "Received application layer event: type=4, run level=2, status=0x0"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: OnRunLevelAboutToStop: "Run-level 'about-to-stop' handling took 0ms, run-level 2"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'Configuration.ConfigurationModel'"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'Configuration.ConfigurationModel', reporting state STOPPED"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'CStreamManager'"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'CStreamManager', reporting state STOPPED"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'ISessionAppsManager'"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'ISessionAppsManager', reporting state STOPPED"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'CUserAccountProfiles'"
01/13/2014|08:17:36.029 A43:A067B1A8 WARN  :: Clone: ""
01/13/2014|08:17:36.029 A43:A067B1A8 WARN  :: EndTransaction: ""
01/13/2014|08:17:36.029 A43:A067B1A8 WARN  :: EndTransaction: "transaction=7C9C0B48, cancel=-1.687981"
01/13/2014|08:17:36.029 A43:A067B1A8 WARN  :: SubmitChange: ""
01/13/2014|08:17:36.029 A43:A067B1A8 ERROR :: CreatePublication: "Unexpected function call. component state is 8."
01/13/2014|08:17:36.029 A43:A067B1A8 ERROR :: EndBatchWrite: "CreatePublication failed. hr=80ee0061"
01/13/2014|08:17:36.029 A43:A067B1A8 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=2, hr=80ee0061"
01/13/2014|08:17:36.029 A43:A067B1A8 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=3, hr=80ee0061"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: RemoveAllNonDefaultCredentials: "Removing all credential for user:user@domain.com, purgeFromStore=0"
01/13/2014|08:17:36.029 A43:A067B1A8 ERROR :: ~CManagedCredential: "type=6, domainAndUser=, passwordAvail=0, cert=00000000, userCert=0"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: CreateProxyCredential: "Created CManagedCredential[PROXY this=7C9BD9C8, domain=, userName=]"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: AddManagedCredential: "Adding new cred CManagedCredential[PROXY this=7C9BD9C8, domain=, userName=]"
01/13/2014|08:17:36.029 A43:A067B1A8 ERROR :: AddManagedCredential: "Cred type 6 has 1 credentials"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'CUserAccountProfiles', reporting state STOPPING"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'SoapTransport'"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: RemoveListener: "Listener 'SoapTransport' removed from server link 'OCS-Registrar'."
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'SoapTransport', reporting state STOPPED"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stops component 'CallManager'"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: StopComponent: "CLM stopped component 'CallManager', reporting state STOPPED"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: AdjustRunLevel: "CLM component state summary:\r\n"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: NotifyComponentStateChanged: "CLM received state change event of component 'LogonSession', reporting state STOPPED"
01/13/2014|08:17:36.029 A43:A067B1A8 ERROR :: SetStatusInfo: "Component LogonSession reports error code 0x80ef0191 (no auto-recovery)"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: OnEvent: "
   Bootstrapper reported status "
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: OnEvent: "eventType=0, dataSource=9"
01/13/2014|08:17:36.029 A43:A067B1A8 INFO  :: OnEvent: "IConfigurationEvent. type=0, dataSource=9"
01/13/2014|08:17:36.030 A43:A067B1A8 INFO  :: OnEvent: "Received application layer event: type=8, run level=5, status=0x80ef0191"
01/13/2014|08:17:36.030 A43:A067B1A8 ERROR :: OnEvent: "Component LogonSession failed during state STOPPED: hr=0x80ef0191, diagCode=0"
01/13/2014|08:17:36.030 A43:A067B1A8 WARN  :: BootstrapCompleted: "Bootstrap task completed with hr=0x80f10041"
01/13/2014|08:17:36.030 A43:A067B1A8 INFO  :: NotifyComponentStateChanged: "CLM received state change event of component 'CUserAccountProfiles', reporting state STOPPED"
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: OnEvent: "Received application layer event: type=6, run level=2, status=0x80ef0191"
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: OnEvent: "Endpoint state changed from 2 to 1, status=0x80ef0191"
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: SetState: "LyncClient state from 2 to 1"
01/13/2014|08:17:36.031 A43:A067B1A8 WARN  :: RemoveRootEventListener: "The event listener OCAPI/UCClient is not attached to talker LogonSession"
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 0ms, run-level 2"
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: CleanupUserDetails: "Cleaning up cached handles."
01/13/2014|08:17:36.031 A43:A067B1A8 ERROR :: ~CManagedCredential: "type=2, domainAndUser=user@domain.com, passwordAvail=1, cert=00000000, userCert=0"
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: ResetIDCRLProxyLoadState: "Resetting proxy load state."
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: ClearCredentialsInEndpointConfigCache: "Clearing credentials saved in endpoint config cache"
01/13/2014|08:17:36.031 A43:A067B1A8 WARN  :: OnSignOut: "Commit cert store changes, close key handle and release the context."
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
01/13/2014|08:17:36.031 A43:A067B1A8 INFO  :: OnTimeout: "CLM component state summary:\r\n"
01/13/2014|08:19:32.287 A43:A067B1A8 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
01/13/2014|08:19:32.287 A43:A067B1A8 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
01/13/2014|08:22:10.472 A43:A067B1A8 INFO  :: GetTimerInterval: "Last input was 0 msec ago, setting timer for 300000 msec."
 

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Question by:IT Department
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Mohammed Hamada earned 500 total points
ID: 39784700
Looking at your both logs, I think your issue lies within the second log... You have this error reported which clearly says that you have an expired webticket.

ConstructWsSecurityFragment: "Retrieving token from a token provider failed!, hr=0x80ee0058"

In the below forum, Microsoft O365 engineer says it's an issue with O365 and microsoft is working on it and there's a work around which is changing the time zone.

Try that and see if it works for u ?

http://community.office365.com/en-us/forums/166/t/216709.aspx

If not in the first log, the client tries to connect to the correct server on the correct port however it fails with this error
2014/01/13 08:17:35.947 Login (1) failed with error: (0.0)

It connects here
2014/01/13 08:17:18.708 Connecting to sipfed0B.online.lync.com (port 443)

First can you verify if you can telnet the same FQDN on the same port from your MAC?

I'm not sure if you searched this your self but it seems it could be a certificate or keychain issue.

Navigate down to Mike Webber's comment
http://community.office365.com/en-us/forums/166/t/32261.aspx
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Author Comment

by:IT Department
ID: 39784710
Changing the timezone to New York resolves the problem but as soon as I reboot the machine, I have the problem again.

However, that is fine with me until Microsoft fixes the issue.

Thanks for your help.
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