troubleshooting Question

Recovering Word 2010 documents from a laptop.

Avatar of lianne143
lianne143Flag for United States of America asked on
Microsoft WordWindows Server 2003Storage Software
5 Comments3 Solutions353 ViewsLast Modified:
Hi

We use Windows 2003 file server and windows XP. One of our users had done a work on the word document on the Laptop in the weekend. When they come back and connect their Laptop to the network in our work place. It synchronises and copies all the new files to our file server.

This user has come and said that he had created a Folder within his documents and saved in few word documents in this particular folder. When he opens my document folder he cannot see the folder that he created .

When I open word 2010 and click File
I can see all the Word document listed under the Recent documents and if I click to open, it gives me the path of the server
\\ server \documents\user\Doc 1file cannot be found. Check spelling , or try a different path.

I tried recover Unsaved documents,  I can’t see any.

On the system tray, with a small computer ICON popup :It says

“Offline Files- Need to Synchronise .Offline changes on server need to be synchronised. Click this icon to synchronise and work online.

If I click this, on the window  it says need to synchronise 19 files(s) offline and when I click Ok it says errors occurred , while synchronising your data.

The user has spent a lot of time working on this document. Please help, your suggestions to recover this file much appreciated.

Many thanks
ASKER CERTIFIED SOLUTION
regmigrant

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