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Recovering  Word 2010 documents from a laptop.

Posted on 2014-01-13
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Last Modified: 2014-02-06
Hi

We use Windows 2003 file server and windows XP. One of our users had done a work on the word document on the Laptop in the weekend. When they come back and connect their Laptop to the network in our work place. It synchronises and copies all the new files to our file server.

This user has come and said that he had created a Folder within his documents and saved in few word documents in this particular folder. When he opens my document folder he cannot see the folder that he created .

When I open word 2010 and click File
I can see all the Word document listed under the Recent documents and if I click to open, it gives me the path of the server
\\ server \documents\user\Doc 1file cannot be found. Check spelling , or try a different path.

I tried recover Unsaved documents,  I can’t see any.

On the system tray, with a small computer ICON popup :It says

“Offline Files- Need to Synchronise .Offline changes on server need to be synchronised. Click this icon to synchronise and work online.

If I click this, on the window  it says need to synchronise 19 files(s) offline and when I click Ok it says errors occurred , while synchronising your data.

The user has spent a lot of time working on this document. Please help, your suggestions to recover this file much appreciated.

Many thanks
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Question by:lianne143
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Assisted Solution

by:regmigrant
regmigrant earned 500 total points
ID: 39776436
The default location is %Windows%\CSC but you should not fiddle with it manually - copying any files from there should be ok and might be all you need to recover the important files.

I would guess that the problem is because your group policy is not allowing the creation of a folder - but its only a guess.

This http://support.microsoft.com/kb/230738 describes how to clear the cache.

you might also find useful information of you look at CSCCMD.EXE from the Win2003 resource kit.

Hth
Reg
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Author Comment

by:lianne143
ID: 39776806
Hi

I connected the laptop HD to my windows 7 PC and copied the CSC folder from the
 %Windows%\CSC  to my desktop and within this folder
I can see d1,d2,d3,d4,d5,d6,d7,d8 and when I open the folder

I can see system file :
Description :00000AD8

Type of file : File
Description:80039AC8

How do I recover this files , I cant see any files in the word format
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LVL 19

Assisted Solution

by:regmigrant
regmigrant earned 500 total points
ID: 39776921
the files you are seeing are part of the client side cache database and it looks like you have encryption enabled so they are 'hidden' but can be manipulated with CSCCMD.EXE.

See https://support.microsoft.com/kb/884739 for details on how to download and use it and http://social.technet.microsoft.com/Forums/windowsserver/en-US/78c4bb28-b841-42e1-9e87-d59c1d384df6/recover-offline-files-from-the-local-cache?forum=winserverfiles
for specific help with extracting 'lost' files.

However I would check the group policy options because it's possible the user can't create a new folder on the share - if that restriction is lifted, or the folder is created by an admin user (with the same folder name used offline)  - the synch may happen on its own.

reg
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Author Comment

by:lianne143
ID: 39793101
The users are allowed to created folders on their home drive. I manually created the folders on the share and on the laptop and put some files within this folder and  synchronised  and the files didn't appear.
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by:
regmigrant earned 500 total points
ID: 39793950
Then your best hope is to investigate the client side cache as described in the links.

Reg
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