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Exchange Small Business Server 2003 Webmail Login

Posted on 2014-01-13
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Last Modified: 2014-01-28
Hi all Having some issues logging on to Webmail, we can get the Login Page then we enter credentials

then we get the website Cannot Display The page

HTTP 500 internal Server Error

Any Help Much Appreciated

John
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Question by:pepps11976
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Expert Comment

by:Dirk Mare
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Can we get more info,

1. Are you trying to access the website internally or from an external source?
2. Was it working previously?
3. Is it only OWA that is not working, is Activesync working?
4. Have you tried resetting IIS?
5. Have you tried testing with  https://testconnectivity.microsoft.com/

DirkMare
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Author Comment

by:pepps11976
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It was working I have since restarted Exchnage Services and it would seem I can login but if I try a different user then that still gives the error.

This is both internal and external

I have tried restarting IIS
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Expert Comment

by:Dirk Mare
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Exchange logs?

If your account is working and another account is not..

Make sure its not related to Security permissions.
Check the users security permissions under user properties in Active Directory Users and Computers. Test on another account, "apply default permissions" under advanced options.

Another thing to check.
Make sure in Active Directory Users and Computers under Accounts Tab that "Log on To" is not configured. Default is All Computers

DirkMare
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Dirk Mare earned 500 total points
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Have a look at the following link, if its none of the above its IIS.

http://support.microsoft.com/kb/301428

Try logging in directly into OWA from the SBS server it will give you detailed error information.

DirkMare
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Author Comment

by:pepps11976
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Yes my account is working the other is not

I have checked the Log On To that's fine everything in their account seems to be ok , nothing has changed this only just seems to have happened

John
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Expert Comment

by:Dirk Mare
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does the user have the correct certificates?

DirkMare
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Expert Comment

by:ITConnection
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Have you checked the logs?  I'm guessing we will get more information from the Application or System logs.
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Author Comment

by:pepps11976
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ok can you direct me to the log location
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Expert Comment

by:ITConnection
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I would just check Event Viewer.  Try and log into the webmail and see if an event is logged in either Application or System logs.  Take note of the time that you tried to log in so you can easily find if an event is logged.
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