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Exchange Small Business Server 2003 Webmail Login

Posted on 2014-01-13
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Last Modified: 2014-01-28
Hi all Having some issues logging on to Webmail, we can get the Login Page then we enter credentials

then we get the website Cannot Display The page

HTTP 500 internal Server Error

Any Help Much Appreciated

John
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Question by:pepps11976
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LVL 16

Expert Comment

by:Dirk Mare
ID: 39776581
Can we get more info,

1. Are you trying to access the website internally or from an external source?
2. Was it working previously?
3. Is it only OWA that is not working, is Activesync working?
4. Have you tried resetting IIS?
5. Have you tried testing with  https://testconnectivity.microsoft.com/

DirkMare
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Author Comment

by:pepps11976
ID: 39776589
It was working I have since restarted Exchnage Services and it would seem I can login but if I try a different user then that still gives the error.

This is both internal and external

I have tried restarting IIS
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LVL 16

Expert Comment

by:Dirk Mare
ID: 39776622
Exchange logs?

If your account is working and another account is not..

Make sure its not related to Security permissions.
Check the users security permissions under user properties in Active Directory Users and Computers. Test on another account, "apply default permissions" under advanced options.

Another thing to check.
Make sure in Active Directory Users and Computers under Accounts Tab that "Log on To" is not configured. Default is All Computers

DirkMare
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Accepted Solution

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Dirk Mare earned 500 total points
ID: 39776630
Have a look at the following link, if its none of the above its IIS.

http://support.microsoft.com/kb/301428

Try logging in directly into OWA from the SBS server it will give you detailed error information.

DirkMare
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Author Comment

by:pepps11976
ID: 39776634
Yes my account is working the other is not

I have checked the Log On To that's fine everything in their account seems to be ok , nothing has changed this only just seems to have happened

John
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LVL 16

Expert Comment

by:Dirk Mare
ID: 39776644
does the user have the correct certificates?

DirkMare
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Expert Comment

by:ITConnection
ID: 39776838
Have you checked the logs?  I'm guessing we will get more information from the Application or System logs.
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Author Comment

by:pepps11976
ID: 39776883
ok can you direct me to the log location
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Expert Comment

by:ITConnection
ID: 39776988
I would just check Event Viewer.  Try and log into the webmail and see if an event is logged in either Application or System logs.  Take note of the time that you tried to log in so you can easily find if an event is logged.
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