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vCenter 2/3 Servers 0 Performance Data (inc. real time)

Posted on 2014-01-13
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Last Modified: 2014-01-13
Note: It *did* work for some time. My memory may be wrong but I *believe* that it worked for some time AFTER going to vCenter 5.1.0b. I currently do not have patch support though, it expired and we did not renew (if it will resolve the issue I may push to have my company renew it).

I have a vSphere 5 Essentials package setup where two of the three vSphere servers provide zero performance charts (not even in real time view). One of them does provide all proper details, real time and historical. All three servers are the same, make/model, BIOS version, and have had the same drivers loaded within vSphere, and same update level on the vSphere servers.

Under the vSphere client -> the host -> Virtual Machines the Host CPU has no info and guest mem % is blank as well.

vCenter: 5.1.0b (5.1.0.5300 build 947940)
vSphere: 5.1.0, 1021289
Server: Cisco C220 M3, BIOS 1.4.7b

Difference: I have a one of the arrays as raw device mapping (using direct storage) on both of the servers having this problem. A USB port is on DirectPath too (but on the other vCenter group I have that configured too). The USB Pass-throughs aren't actually in use on these two but there configured. I doubt these are related but I wanted to mention it just in case.

In addition have another vSphere 5 Essentials pack that has three more servers, they are the same make/model, BIOS, and drivers of the previous three mentioned too. The vCenter build and update level is the same as well as the vSphere update level.
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Question by:DaveQuance
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DaveQuance earned 0 total points
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I changed how I was performing my searches by more info I found (CPU showing 0%, 0 memory, 0 uptime on all hosts) and found some posts. A real solution seems vague but it's looking like potential fixes (it had varying results for people and the length it work varied too):

1. Remove the host from the inventory and re-adding it.
2. Restart management services - http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1003490 (found from schepp in the reference link below)
3. Updates vCenter and/or the hosts.

#1 brought it back for me, real-time showed up again, CPU % showed, memory, and uptime. In a day I'll know for sure about historical performance data but I imagine it's there. I hadn't tried this again because this issue has been there for awhile and I was certain I'd tried this already (apparently not). I do know that I had more than just the two hosts with this some time ago and they all appear fine now but these two started with the issue and had it the longest.

Here is where my info came from:

https://communities.vmware.com/thread/423273
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