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Problem Event Name: BlueScreen

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Last Modified: 2014-01-25
THE BELOW IS A COPY FROM THE LOG FILE, IT OCCURS WHEN EITHER QUICKBOOKS IS LAUNCHED OR WHILE IN QUICKBOOKS. (THE ENTIRE SYSTEM REBOOTS.) CAN SOMONE PLEASE HELP ME OUT AND CORRECT THIS, THERE HAVE BEEN OCCASIONS THAT IT HAS HAPPENED BACK TO BACK.

- System

  - Provider

   [ Name]  Microsoft-Windows-Kernel-Power
   [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
 
   EventID 41
 
   Version 2
 
   Level 1
 
   Task 63
 
   Opcode 0
 
   Keywords 0x8000000000000002
 
  - TimeCreated

   [ SystemTime]  2014-01-13T13:47:31.591237000Z
 
   EventRecordID 83851
 
   Correlation
 
  - Execution

   [ ProcessID]  4
   [ ThreadID]  8
 
   Channel System
 
   Computer dawn-PC
 
  - Security

   [ UserID]  S-1-5-18
 

- EventData

  BugcheckCode 127
  BugcheckParameter1 0x8
  BugcheckParameter2 0x80050033
  BugcheckParameter3 0x406f8
  BugcheckParameter4 0xfffff800031f888f
  SleepInProgress false
  PowerButtonTimestamp 0
Comment
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Seth SimmonsLead Systems Administrator
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Author

Commented:
Yes quickbooks and windows is up to date! The systems are still under warranty from Dell so I will run their diag tool. Anything else I should be looking for?

I did find out it happened on the other computer running Quickbooks also! They are identical systems.
Seth SimmonsLead Systems Administrator
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Commented:
you have an identical system where quickbooks does the same thing?
in that case i would work with intuit support...unless there are identical hardware issues which i highly doubt

is this a newer version of quickbooks?  just thinking if this is an older version that isn't compatible with windows 7 that might be a possible cause

Author

Commented:
Yes it is a newer version of quickbooks. The Systems are identical from Dell! To be honest have had a lot of hardware issues with dell in the past year. When I ordered the systems I ordered 5 of them identical and only the 2 with quickbooks are the problem. I know it is odd but that is what the problem is.

 Just for more information the data files along with tons of documents and other files live on a linux server which has been running with quickbooks for years now. The new workstations were replaced in the past  year and the problem with the blue screen just occurred a week a go.
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Commented:
post the minidump, it cannhave more info
ylou find it in windows\minidumps

Author

Commented:
I will try and get them tomorrow and post them. Thanks for the help.

Author

Commented:
here is a dump of the directory, please let me know, thanks!
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Commented:
where is it???

Author

Commented:
Sorry I thought the file uploaded!
dump.txt
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Commented:
that is not the dmp file - plse post it

Author

Commented:
The attached files were the only files in the minidump directory. I am not sure what else to post.
011414-11902-01.dmp
011314-32526-01.dmp
011214-12433-01.dmp
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Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
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This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This one is on us!
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UNLOCK SOLUTION

Author

Commented:
Well since I pulled the drive everything seems to be going smoothly. I did check some hardware everything seems good.

So the end result is it must have been the server losing connection due to the degraded drive and causing some type of blue screen error in quickbooks. to be on the safe side I did reinstall quickbooks.

Thanks

Author

Commented:
So it was hardware causing the ISSUE to quickbooks!
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Distinguished Expert 2019

Commented:
tx for feedback

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