asked on Problem Event Name: BlueScreen
THE BELOW IS A COPY FROM THE LOG FILE, IT OCCURS WHEN EITHER QUICKBOOKS IS LAUNCHED OR WHILE IN QUICKBOOKS. (THE ENTIRE SYSTEM REBOOTS.) CAN SOMONE PLEASE HELP ME OUT AND CORRECT THIS, THERE HAVE BEEN OCCASIONS THAT IT HAS HAPPENED BACK TO BACK.
- System
- Provider
[ Name] Microsoft-Windows-Kernel-P
[ Guid] {331C3B3A-2005-44C2-AC5E-7
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2014-01-13T13:47:31.591237
EventRecordID 83851
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer dawn-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 127
BugcheckParameter1 0x8
BugcheckParameter2 0x80050033
BugcheckParameter3 0x406f8
BugcheckParameter4 0xfffff800031f888f
SleepInProgress false
PowerButtonTimestamp 0
- System
- Provider
[ Name] Microsoft-Windows-Kernel-P
[ Guid] {331C3B3A-2005-44C2-AC5E-7
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2014-01-13T13:47:31.591237
EventRecordID 83851
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer dawn-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 127
BugcheckParameter1 0x8
BugcheckParameter2 0x80050033
BugcheckParameter3 0x406f8
BugcheckParameter4 0xfffff800031f888f
SleepInProgress false
PowerButtonTimestamp 0
Microsoft Legacy OSQuickBooksWindows 7
Last Comment
nobus
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you have an identical system where quickbooks does the same thing?
in that case i would work with intuit support...unless there are identical hardware issues which i highly doubt
is this a newer version of quickbooks? just thinking if this is an older version that isn't compatible with windows 7 that might be a possible cause
in that case i would work with intuit support...unless there are identical hardware issues which i highly doubt
is this a newer version of quickbooks? just thinking if this is an older version that isn't compatible with windows 7 that might be a possible cause
ASKER
Yes it is a newer version of quickbooks. The Systems are identical from Dell! To be honest have had a lot of hardware issues with dell in the past year. When I ordered the systems I ordered 5 of them identical and only the 2 with quickbooks are the problem. I know it is odd but that is what the problem is.
Just for more information the data files along with tons of documents and other files live on a linux server which has been running with quickbooks for years now. The new workstations were replaced in the past year and the problem with the blue screen just occurred a week a go.
Just for more information the data files along with tons of documents and other files live on a linux server which has been running with quickbooks for years now. The new workstations were replaced in the past year and the problem with the blue screen just occurred a week a go.
post the minidump, it cannhave more info
ylou find it in windows\minidumps
ylou find it in windows\minidumps
ASKER
I will try and get them tomorrow and post them. Thanks for the help.
ASKER
here is a dump of the directory, please let me know, thanks!
where is it???
ASKER
Sorry I thought the file uploaded!
dump.txt
dump.txt
that is not the dmp file - plse post it
ASKER
The attached files were the only files in the minidump directory. I am not sure what else to post.
011414-11902-01.dmp
011314-32526-01.dmp
011214-12433-01.dmp
011414-11902-01.dmp
011314-32526-01.dmp
011214-12433-01.dmp
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ASKER CERTIFIED SOLUTION
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ASKER
Well since I pulled the drive everything seems to be going smoothly. I did check some hardware everything seems good.
So the end result is it must have been the server losing connection due to the degraded drive and causing some type of blue screen error in quickbooks. to be on the safe side I did reinstall quickbooks.
Thanks
So the end result is it must have been the server losing connection due to the degraded drive and causing some type of blue screen error in quickbooks. to be on the safe side I did reinstall quickbooks.
Thanks
ASKER
So it was hardware causing the ISSUE to quickbooks!
tx for feedback
I did find out it happened on the other computer running Quickbooks also! They are identical systems.