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Adding a COM port

Posted on 2014-01-13
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Last Modified: 2016-11-23
I have a Dell Optiplex 3010 with Windows 7 Pro. We purchased a PS2 serial port adapter (low profile) and I installed it but I do not see any evidence that it has been successfully installed and I do see an additional port installed. How do I get this device installed and an additional COM port activated?

Thank you!

Robert
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Question by:RobertEhinger
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Expert Comment

by:strivoli
ID: 39776857
You should install the drivers provided with the adapter or, even better, download the most recent drivers from adapter's producer web site.
When installing the drivers be careful to choose the correct architecture (x86 or x64).
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by:RobertEhinger
ID: 39776974
This is a Dell adapter that did not have any drivers included and I cannot find drivers on the Dell web site.
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Expert Comment

by:strivoli
ID: 39777005
Please post the model of the adapter.
Each device has a driver (even the keyboard and the mouse). Sometimes the driver is already included in the OS and other times must be added "manually".
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Author Comment

by:RobertEhinger
ID: 39777032
I don't see a serial #. The Manufacturer's part # is G257D and the Dell part # is 310-6685.
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by:strivoli
ID: 39777825
I understood that was an add-on cad. It is just what you exactly described: an adapter.
I consider (obviously) that you connected the cable to the correct plug on your MOBO.
That said, you should get in the BIOS and enable the serial port (also known as RS-232).
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Expert Comment

by:nobus
ID: 39778540
can you see the adapter, or com port in device manager?
if not, it may just be bad
the fact it does not need a driver, is because it uses a generic one from windows
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Expert Comment

by:viki2000
ID: 39778837
http://accessories.dell.com/sna/products/Cables_Hubs_Adapters/productdetail.aspx?c=ca&l=en&s=bsd&cs=cabsdt1&sku=310-6686&~lt=popup&~ck=TopSellers

http://accessories.us.dell.com/sna/productdetail.aspx?sku=310-6685&cs=19&c=us&l=en

You do not need any additional drivers, otherwise would have been supplied with the hardware.
Just check in the Device Manager the serial ports (COM) number.
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Author Comment

by:RobertEhinger
ID: 39779040
In the BIOS the serial port options show COM 1 enabled. I can right click the ports in Device manager and add a port but I get the Yellow Triangle indicating an error.
This is the second of these cards that I have tried thinking that the first one might be bad.
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Expert Comment

by:strivoli
ID: 39779235
The Yellow Triangle reports one or more resource conflict(s). Please check the details of the device (right-click the device on device manager).
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Expert Comment

by:_
ID: 39779259
Sounds like you might have to Disable the Onboard Com in the BIOS, or set the Addin Com to Com2/3/4.
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Expert Comment

by:strivoli
ID: 39779274
What I understood is that the adapter is simply an "extender" of an existing COM port available on board.
The requester could change the COM port (from 1 to 2) directly from the BIOS. This change could fix the Yellow Triangle.
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Expert Comment

by:viki2000
ID: 39779514
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Expert Comment

by:nobus
ID: 39779623
is it a pci com port adapter ?
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Author Comment

by:RobertEhinger
ID: 39779647
No, it connects to the motherboard via a data cable.
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Author Comment

by:RobertEhinger
ID: 39779736
This card is connected to the motherboard via the KBMSCOM1 connection. This is the second card I have used and I don't see anywhere in the Device manager where this card has been installed. I have updated the BIOS and I have tried different COM port settings in the BIOS. So far - no luck.
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Expert Comment

by:nobus
ID: 39779848
post a picture of it plse
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Author Comment

by:RobertEhinger
ID: 39780285
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Author Comment

by:RobertEhinger
ID: 39780287
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by:viki2000
ID: 39780305
So is the same as in the photos from here:
http://accessories.dell.com/sna/products/Cables_Hubs_Adapters/productdetail.aspx?c=ca&l=en&s=bsd&cs=cabsdt1&sku=310-6686&~lt=popup&~ck=TopSellers

http://accessories.us.dell.com/sna/productdetail.aspx?sku=310-6685&cs=19&c=us&l=en

Did you consider a problem on motherboard? Did you connect it in the right place, or maybe a setting jumper?
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Expert Comment

by:nobus
ID: 39781510
did you check in the bios that that port is enabled, and also serial ports?
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Expert Comment

by:strivoli
ID: 39781600
Did you try changing the COM port in the BIOS from it's default value (might be COM1) to another value (such as COM2)?
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Accepted Solution

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viki2000 earned 500 total points
ID: 39781605
What is your PC model, motherboard type? MT DT or SFF?
http://www.dell.com/downloads/global/products/optix/en/optiplex_3010_technical_guidebook.pdf

Here you find the manual of each type as pdf file:
http://www.dell.com/support/Manuals/cn/zh/cnbsd1/Product/optiplex-3010?c=cs&s=bsd&l=en

After you download the pdf for your type, search inside the pdf for "Serial" and tells you how you can enable it.

The port itself, the integrated circuit which does the communication RS232 is implemented direct on motherboard.
What you purchesd seems only a simple adapter with cables and connectors:
http://accessories.dell.com/sna/products/Cables_Hubs_Adapters/productdetail.aspx?c=ca&l=en&s=bsd&cs=cabsdt1&sku=310-6686&~lt=popup&~ck=TopSellers

http://accessories.us.dell.com/sna/productdetail.aspx?sku=310-6685&cs=19&c=us&l=en

If it is like that, means that you should be able to see in the Device Manager and enable from BIOS the Serial Port, even without your adapter.
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Expert Comment

by:viki2000
ID: 39810502
Just for my curiosity, how did you solve the problem?
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