Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 294
  • Last Modified:

Strange MS Remote Desktop Connection behavior

I have a Win 7 machine that when Remote Desktop loads, it prompts for a password BEFORE any host is specified. No password seems to satisfy the prompt and it take three tries to cancel the request. This appears to affect only the one system. RDP is working on other machines within the same network. Has anyone seen this behavior before? There have been no changes made to group policy.
0
Elessar1
Asked:
Elessar1
  • 4
  • 4
1 Solution
 
strivoliCommented:
Perhaps the application has the "Run as administrator" option set.
Please, check the application's properties.
0
 
McKnifeCommented:
Please upload a screenshot.
0
 
Elessar1Author Commented:
Sorry for the delay but I haven't been able to get a screenshot from the user's computer - they are too busy to troubleshoot.
0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

 
McKnifeCommented:
Ok. Then how would you go about to solve it, if producing a screenshot (which is a matter of seconds) is already too much? :)
I would try a different user profile.
0
 
Elessar1Author Commented:
Alternate profile was the first thing I tried. User was in the middle of a deadline for a time sensitive proposal submission and not willing to spend time distracted. Remember, there's lots of time when the IT guy says, "this'll just take a second" and the user gets their machine back two hours later.
0
 
McKnifeCommented:
How should we proceed?
I asked for a screen shot to better understand when this is happening. Is it before the GUI of the remote desktop client (where you would fill in the connection target and so on) even appears?
0
 
Elessar1Author Commented:
Yes. The message appears before any input screen. Working on getting a screen shot today.
0
 
McKnifeCommented:
Please check the ACL on the file mstsc.exe
If it's not accessible by "authorized users", please modify the ACL to give those access.
0
 
Elessar1Author Commented:
I finally was able to sit at the machine today. I checked ACLs on this and taskmgr.exe (also affected) and they were fine. It turns out to have been an application that was installed as part of a file encryption evaluation that "protected" windows from users who would run these tasks. We uninstalled that and the problem went away. The user evaluating the software was unaware that this additional component was installed.

Thanks for your help. I'll give you the points for your patience.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 4
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now