Solved

"Morphing" addresses in outbound emails?

Posted on 2014-01-13
2
268 Views
Last Modified: 2014-02-03
I have a client who insists he's sending some emails to valid email addresses and the emails are bouncing (generating NDRs). I've looked at the NDRs, and sure enough each, bounce has an email address that's misspelled by one or two characters. (Sometimes the misspelling is in the name, sometimes it's in the domain.)

My client insists that he's sending to valid addresses. I've inspected his Outlook Address book, and his Outlook DAT file (formally the NK2 file), and was able to locate about 1/2 the misspelled addresses in these three locations.

Is it possible that malware is bastardizing his outbound email addresses or is bastardizing his stored emails in his Outlook contact list, his Outlook Address book, or his Outlook DAT file? Or, is it simply a lot of user error (which is a real possibility with this user).
0
Comment
Question by:jdana
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 10

Accepted Solution

by:
Korbus earned 280 total points
ID: 39776977
I have never heard of malware that does that, nor can I see a reason for anyone to develop malware to do that.

Is the N2k file the one that hold the "suggestions" when you start to type in an address in outlook?   The way I remove those entries:  start typing, when the wrong address pops up, use the arrow keys to highlight it, then hit delete.  I would suspect some combo of user-error, and wrong addresses(past user-error) being cashed somewhere.
0
 

Author Closing Comment

by:jdana
ID: 39831152
Thanks!
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question