Delegate help desk To unlock AD Accounts:

Delegate help desk To unlock AD Accounts:

I need to delegate Helpdesk to unlock AD account for users that have higher privileges than the Desktop users who have only Domain users privileges.

I believe this can be done through AD Delegation

Any step by step with screenshots will be vey much helpful.

Thanks
jskfanAsked:
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Will SzymkowskiConnect With a Mentor Senior Solution ArchitectCommented:
In Active Directory there are no native tools to accomplish this. You will need to purchase 3rd party tools which will allow you to accomplish what your looking for. My personal advice is if you are not looking to purchase additonal software you can use the Description Field for the group and specify the OU's that it has been setup for delegation.

Some of the big providers for AD Tools would be Manage Engine and Quest Software (Dell).

Manage Engine AD Manager - http://www.manageengine.com/products/ad-manager/index.html?ADMPID=50006&kw=active+directory&adId=7780351362

Will.
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Joseph MoodyConnect With a Mentor Blogger and wearer of all hats.Commented:
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Will SzymkowskiConnect With a Mentor Senior Solution ArchitectCommented:
Yes you are correct. You can accomplish this using the delegation of Control Wizard.

The following link illustrates exactly how to do this providing screenshots.

Reset Password Delegation of Control Wizard.
http://community.spiceworks.com/how_to/show/1464-how-to-delegate-password-reset-permissions-for-your-it-staff

Will.
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jskfanAuthor Commented:
when you apply the delegation at OU level, it should apply to only that OU...Correct?
but how do I verify that the Delegation was applied to only that OU...
and confirm that user group  I gave permissions to unlock account at OU1 is not able to do the same at OU2 level ?

Thanks
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jskfanAuthor Commented:
I found out checking the security tab of an OU will show if the user group I gave permission is there or not... disregard my last comment....
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jskfanAuthor Commented:
however if I open up properties of user group I gave permissions and click Advanced then select the group click Edit , next to Apply to : Descendant User objects.
it does not tell you to which OU is applied to ....
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Will SzymkowskiConnect With a Mentor Senior Solution ArchitectCommented:
Not it does not. If you compare the OU's, that that has delegated control and another that does not you will see on the Advance>Security that the permissions are different.

If you apply the permissions to a top level OU all OU's underneath the will inherite the permission by default. You can however go into Advance Security and remove the Inheritance (not sure why you would want to) but you can.

The only way you can delegate permissions which will affect all top level OU's is applying the same Delegate of Control to the domain (i do not recommend this).

For testing when a user tries to modify AD object that are not in an OU where permission was delegated it will appear as if they can make the chagne but as soon as they try and apply the change it will give then an Access Denied error.


Will.
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jskfanAuthor Commented:
But how do you audit the user group to which object has permissions?
when I go back to the user group  I created and gave it Delegation, I can not tell to which OU it has delegation....

Until , I go to the OU then I see the user group there under Security tab,
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jskfanAuthor Commented:
mmmm...

I realized the Delegated security group cannot unlock domain admins account..
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Will SzymkowskiConnect With a Mentor Senior Solution ArchitectCommented:
Not sure exactly what your askiing...

Will.
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jskfanAuthor Commented:
http://windowsitpro.com/security/q-how-can-i-delegate-right-unlock-locked-active-directory-ad-user-accounts

followed steps 1 to 9
but I could not get a domain user to unlock account of a Domain Admins user
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jskfanAuthor Commented:
Thanks
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