Outlook Reminders Gone, Can't Create New Ones
Posted on 2014-01-13
Windows 7 64-bit, Outlook 2010 32-bit, Exchange 2008
My client got a new laptop, we installed office 2010, shortly thereafter all of his reminders disappeared. the reminder window is empty. most of his reminders were recurring, but they still won't come back. new appointments default to None (even though options is set to 15 minutes) and i can't alter the reminders after the fact - just revert to None. in fact, when i Save and Close, i can see the bell for about a second and then it disappears.
I have tried uninstalling Office 2010 SP2, I have also uninstalled Office 2010 SP1. I have installed a hotfix. i have run outlook with the /cleanreminders and also the /cleanfreebusy switches.
the existing reminders do not appear in OWA. however, when i create an appointment in OWA, the reminder works there until i fire up outlook again and the reminder gets wiped out.
The user has an android phone that is synced to ActiveSync. was synced for months prior to new laptop.