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Recreate Exchange Account - Effect on Outlook Client Data

Posted on 2014-01-13
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Last Modified: 2014-01-13
Hi,

I need to recreate an exchange account for reasons I won't go into, but I just want to be sure that once I recreate it that the email client won't loose all the data when it resyncs with the server.    The client is in cached exchange mode.

I'm guessing that the data will stay in the PST file, but need to be 100%.

thx
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Question by:yagigain
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Expert Comment

by:GillesT
ID: 39778340
If you recreate an exchange account, you just recreate the Outlook profile that contains information to connect to Exchange. You loose no data, because your messages are in your mailbox on the server.
If you configure your account to use the cached mode, an OST file (not a PST file) will be created and the resync will be done to download messages from the server.
If you have PST file you can attach them to your profile.
In all case you loose no data
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Author Comment

by:yagigain
ID: 39778346
Ok, just to confirm when I say recreate the exchange account, I mean the user needs to be recreated in exchange (the mailbox)  / active directory (the user), so will the mailbox data not be deleted from the server in that specific case  ?   When I go to delete the account in exchange it does prompt me with the question,
"Removing the mailbox will remove the windows user object and mark the mailbox in the database for removal."
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Expert Comment

by:GillesT
ID: 39778357
Sorry, I understood that you want to recreate the Outlook profile
I don't understand why you need to all recreate.
When you remove a account, you are prompted that all data will be removed.
Usually, Exchange is configured to keep deleted mailbox (as deleted messages) for a while. By default it is 30 days, but it can be more or less or 0 day ! It's depend of the configuration.
If you haven't this information, don't delete the mailbox.
You can disable the mailbox, and then recreate the Active Directory account and reconnect the mailbox to the new account.
In all case, the first think is to make and export of the mailbox in a pst file (from Outlook or from Exchange)
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Author Comment

by:yagigain
ID: 39778375
Ok.I took over admin of this company, in the past this particular account name has been changed from one user to another and there are now errors in paths when doing certain activities, so I thought I would just recreate the account.    

So on a linux based / pop3 server recreating the email account has no effect on the data of course as all the data stays in the PST file, however i just havn't done this before using exchange and not sure how if Outlook will keep the copy of the server data after it syncs with the recreated account for the first time.   I assumed that if its in cached exchange mode that the OST on the client machine will keep all data, but this is what I am trying to be sure off.

The server is backed up of course, but prefer not to have to go down the path of trying to restore exchange data.
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Accepted Solution

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GillesT earned 250 total points
ID: 39778383
If you recreate the account on Exchange server, you can put the OST to the trash ! You will not be able to use it anymore.
You have to make a backup BEFORE. Just open Outlook and export the whole mailbox to a pst file.
After, You will be able attach this pst to the account as a backup (but it will never  be an OST)
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Author Comment

by:yagigain
ID: 39778386
Ok, I'll do that then thx.
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