Solved

MS SBS 2011 Remote Desktop

Posted on 2014-01-14
5
511 Views
Last Modified: 2014-01-14
We are running a server with Microsoft Small Business Server 2011.  It has been doing well but recently we are having a problem with access our computer using Remote Desktop.  We have a website that allows remote access but when we click on the button that says "Connect" nothing happens.  The problem is that it is sporadic, one day it will not work and the next it works.  Does anyone have any idea what the problem may be and how we go about solving it?
0
Comment
Question by:Bill2802
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 22

Expert Comment

by:David Atkin
ID: 39779098
Hello,

Is this happening with all your users or just one?

Have you checked that the machines are on?  I.e. The Power Options don't put the PC's to sleep etc.
0
 

Author Comment

by:Bill2802
ID: 39779489
No, it is happening with all the users.  All our computers have the power option turned off just so we can remote in.  This even happens sometimes when I try to remote into the server.

 I got an answer back from the people that service our server and they think it is an .NET update that was installed before Christmas.  I am going to uninstall the update later once everyone has left and see if that corrects the situation.
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 39779560
Have you checked the event logs on the server to see if there are any errors when it fails? Any .NET Errors?

I would have thought that if it was a .NET issue then it would either work or not work.  I.e. be pretty consistent.  - Could be wrong though.
0
 
LVL 22

Accepted Solution

by:
Larry Struckmeyer MVP earned 500 total points
ID: 39779633
This may or may not apply to your situation, but you can check for the update below:

The known .net that can cause such issues is 4.5.1.  It causes issues by consuming a great deal of RAM, so that even if Exchange is limited there are not enough resources available for RWA.  The fix is "unpleasant" at best, so if anyone reading this has not installed 4..5.1, please do not.

http://blogs.technet.com/b/sbs/archive/2014/01/13/troubleshooting-an-unexpected-error-occurred-message-when-using-remote-web-access-to-connect-to-computers.asp
0
 

Author Closing Comment

by:Bill2802
ID: 39780036
The people that oversee our server say that the logs show it is the .net 4.5.1 update.  After everyone leaves today, I am going to uninstall that update and see if that fixes the problem.  Thanks as always for your help.
0

Featured Post

Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Available cert SBS2008 for L2TP /IPSec 4 90
COPY from excel to notepad 3 86
SBS 2011. One user has no X400 email address 4 60
Excel 2013 Issues 11 63
If you are a user of the discontinued Microsoft Office Accounting 2008 (MSOA) and have to move to a new computer running Windows 8, you will be unhappy to discover that it won't install.  In particular, Microsoft SQL Server 2005 Express Edition (SSE…
Lync meeting or Lync conferencing is what many organizations would like to deploy to allow them save money. But companies are now giving up for various reasons, one of which is that they cannot join external meetings (non-federated company meetings)…
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question