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Filemaker Pro - Can't open clients files. Need a pw

My client has sent me Filemaker Pro fp7 files.  I can't open the files with my Filemaker admin password.  I keep getting the warning "The account and password you entered cannot be used to access this file.  Please try again."

Does this mean the client has pw protected the files.  She says she hasn't.  How can I open them?
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Will Loving
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Well that says about it. Try using admin and a blank password and then try to recover the saved password from the keychain.
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livewirewebsolutions

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I have tried all the above and nothing is working.  Just getting the same warning every time.
Please clarify what you've tried. Does that mean you got a username and password from the client and they didn't work when you tried them on your copy of the file?

Alternately, if the client's username and password GIVE her "Full Access" privileges, then she should be able to go to File -> Manage -> Security and add another "Full Access" user account for you. If Security is grayed out for her, then her user account is not "Full Access" and you will need to find one that is.
She had the un and pw.