Solved

word 2013 - stopped working (word failed to start correctly last time...)

Posted on 2014-01-14
8
2,112 Views
Last Modified: 2014-01-19
Hello,
i try to open an office file,
i get the error (see attached); word failed to start correctly last time...starting word in safe mode......" if i press "YES" start in safe mode - nothing happen.

i tried to repair office 2013 - didn't work.

i open word application, i get: pls wait until windows configures Microsoft office professional plus 2013.....
than: Microsoft setup bootstrupper has stopped working

after a while word application opens anyway and when i open a word file from inside the app it WORKS.

i dont want to remove and re-install office, only as my last option

thank you for any help
2014-01-14-1726.png
0
Comment
Question by:sikadmin
  • 4
  • 4
8 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39779497
You may try uninstalling Office 2013 uing Microsoft Fix it from:

http://support.microsoft.com/kb/2739501 > and

then reinstall it.
0
 

Author Comment

by:sikadmin
ID: 39779517
i want this option only if i have no other choice...
isnt there anything else to do ?
0
 
LVL 24

Expert Comment

by:aadih
ID: 39779553
You already repaired it and it did not work. :-(
0
 

Author Comment

by:sikadmin
ID: 39781746
removed office, re-installed it
but !
i get the error message again, when opening a word (any office ) document i get the message (see file attached):
1. preparing to install
2. Microsoft setup bootstratper has stopped working

but the file opens...
the "bug" was solved but the error message remains ....
:-(
2014-01-15-1211.png
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:sikadmin
ID: 39781872
the only application that doesn't work is Excel,
it opens empty when i open a file.
but when i open the application and use the OPEN from within excel - it works O.K
Yuval
0
 
LVL 24

Expert Comment

by:aadih
ID: 39782318
Well, You may have to perform a manual uninstall of Ofiice 2013 (time consuming and frustrating, yes) and reinstall.
0
 

Author Comment

by:sikadmin
ID: 39782346
how do you preform it  "manually" ?
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 39782460
Look at "Manual steps for uninstalling Office 2013 or Office 365" at the link I provided earlier:

http://support.microsoft.com/kb/2739501 >
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This tutorial explains how to create a series of drop-down lists that are dependent upon prior selections to guide (“force”) the user to make the correct selection and reduce data errors within Microsoft Excel. Excel 2010 was used for this tutorial;…
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
This Micro Tutorial will demonstrate how to use longer labels with horizontal bar charts instead of the vertical column chart.

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now