Solved

word 2013 - stopped working (word failed to start correctly last time...)

Posted on 2014-01-14
8
2,191 Views
Last Modified: 2014-01-19
Hello,
i try to open an office file,
i get the error (see attached); word failed to start correctly last time...starting word in safe mode......" if i press "YES" start in safe mode - nothing happen.

i tried to repair office 2013 - didn't work.

i open word application, i get: pls wait until windows configures Microsoft office professional plus 2013.....
than: Microsoft setup bootstrupper has stopped working

after a while word application opens anyway and when i open a word file from inside the app it WORKS.

i dont want to remove and re-install office, only as my last option

thank you for any help
2014-01-14-1726.png
0
Comment
Question by:sikadmin
  • 4
  • 4
8 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39779497
You may try uninstalling Office 2013 uing Microsoft Fix it from:

http://support.microsoft.com/kb/2739501 > and

then reinstall it.
0
 

Author Comment

by:sikadmin
ID: 39779517
i want this option only if i have no other choice...
isnt there anything else to do ?
0
 
LVL 24

Expert Comment

by:aadih
ID: 39779553
You already repaired it and it did not work. :-(
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Author Comment

by:sikadmin
ID: 39781746
removed office, re-installed it
but !
i get the error message again, when opening a word (any office ) document i get the message (see file attached):
1. preparing to install
2. Microsoft setup bootstratper has stopped working

but the file opens...
the "bug" was solved but the error message remains ....
:-(
2014-01-15-1211.png
0
 

Author Comment

by:sikadmin
ID: 39781872
the only application that doesn't work is Excel,
it opens empty when i open a file.
but when i open the application and use the OPEN from within excel - it works O.K
Yuval
0
 
LVL 24

Expert Comment

by:aadih
ID: 39782318
Well, You may have to perform a manual uninstall of Ofiice 2013 (time consuming and frustrating, yes) and reinstall.
0
 

Author Comment

by:sikadmin
ID: 39782346
how do you preform it  "manually" ?
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 39782460
Look at "Manual steps for uninstalling Office 2013 or Office 365" at the link I provided earlier:

http://support.microsoft.com/kb/2739501 >
0

Featured Post

Master Your Team's Linux and Cloud Stack

Come see why top tech companies like Mailchimp and Media Temple use Linux Academy to build their employee training programs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Workbook link problems after copying tabs to a new workbook? David Miller (dlmille) Intro Have you either copied sheets to a new workbook, and after having saved and opened that workbook, you find that there are links back to the original sou…
This article descibes how to create a connection between Excel and SAP and how to move data from Excel to SAP or the other way around.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
This Micro Tutorial will demonstrate how to use a scrolling table in Microsoft Excel using the INDEX function.

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question