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Problem with Out of Office in Outlook

Posted on 2014-01-14
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Last Modified: 2014-06-30
Hello,

I'm having troubles with the Automatic replies (Out of Office assistent) within Outlook 2013. This is the case:

- some users can access the out of office option.
- some cannot. They get an error stating that the server is not available.
- the users that get often an error don't always get the error. Sometimes they can access it
- all users are in the same domain.
- it is not a rights issue. I have a useraccount with domain admin rights that has the problem.

I have checked the URLs in the Test E-mail autoconfiguration and it all looks good.
The OOO URLs can be opened via IE so no DNS or rights issue. I have a feeling that it has got something to do with authentication / certificates. I'm running Windows 8.

Anybody an idea how to proceed? I'm stuck now, don't know what else to check.

Thanks!
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Question by:P-R-W
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Expert Comment

by:Will Szymkowski
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OOF issues are usually happen when there are issues with autodiscover certs or authentication. Also checking the authentication to ensure that "Anonymous Access" is not enabled.

Will.
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Expert Comment

by:Vijaya Babu Sekar
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Could you please restart the service called "MSExchangeMailboxAssistants" it may resolve the issue. Thanks
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Author Comment

by:P-R-W
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@Vijaya Babu Sekar: thanks for the suggestion. After the restart of the service and reopening Outlook I was able to access it. So it has got to do with it. Unfortunately, 2 minutes later when I tried it again, I got the same error as before.
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Expert Comment

by:Vijaya Babu Sekar
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Did you try from OWA? Thanks.
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Author Comment

by:P-R-W
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OWA has always been working. It looks like there is a connection /authentication problem between Outlook and Exchange that prevents this.
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Expert Comment

by:Vijaya Babu Sekar
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Ok then you can try to reconfigure your outlook. It should be workable. Thanks.
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Accepted Solution

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P-R-W earned 0 total points
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Reconfigure my Outlook how? What should I change?
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Author Closing Comment

by:P-R-W
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No solution, found a workaround
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