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Problem with Out of Office in Outlook

Posted on 2014-01-14
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Last Modified: 2014-06-30
Hello,

I'm having troubles with the Automatic replies (Out of Office assistent) within Outlook 2013. This is the case:

- some users can access the out of office option.
- some cannot. They get an error stating that the server is not available.
- the users that get often an error don't always get the error. Sometimes they can access it
- all users are in the same domain.
- it is not a rights issue. I have a useraccount with domain admin rights that has the problem.

I have checked the URLs in the Test E-mail autoconfiguration and it all looks good.
The OOO URLs can be opened via IE so no DNS or rights issue. I have a feeling that it has got something to do with authentication / certificates. I'm running Windows 8.

Anybody an idea how to proceed? I'm stuck now, don't know what else to check.

Thanks!
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Question by:P-R-W
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Expert Comment

by:Will Szymkowski
ID: 39780129
OOF issues are usually happen when there are issues with autodiscover certs or authentication. Also checking the authentication to ensure that "Anonymous Access" is not enabled.

Will.
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LVL 10

Expert Comment

by:Vijaya Babu Sekar
ID: 39781618
Could you please restart the service called "MSExchangeMailboxAssistants" it may resolve the issue. Thanks
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Author Comment

by:P-R-W
ID: 39781629
@Vijaya Babu Sekar: thanks for the suggestion. After the restart of the service and reopening Outlook I was able to access it. So it has got to do with it. Unfortunately, 2 minutes later when I tried it again, I got the same error as before.
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Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 10

Expert Comment

by:Vijaya Babu Sekar
ID: 39781636
Did you try from OWA? Thanks.
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Author Comment

by:P-R-W
ID: 39781664
OWA has always been working. It looks like there is a connection /authentication problem between Outlook and Exchange that prevents this.
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LVL 10

Expert Comment

by:Vijaya Babu Sekar
ID: 39781672
Ok then you can try to reconfigure your outlook. It should be workable. Thanks.
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Accepted Solution

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P-R-W earned 0 total points
ID: 39781700
Reconfigure my Outlook how? What should I change?
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Author Closing Comment

by:P-R-W
ID: 40166611
No solution, found a workaround
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Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

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