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Then, I want a non-technical person to be able to restore the image.Some responses suggest that a non-technical person *would* be willing, or in some cases be able, to follow technical instructions. Believe me, they won't..... Thus the notion of a script that could be launched from an icon and accomplish the entire job. But selecting drives from a list of drive letters, etc. would be too much.
The term "Backup" means the methods and processes involved to copy computer data (system data as well as application data) to media other than the ones where the data originally live (disk, tape, optical, cloud). "Restore" in turn means the methods and processes involved in data recovery, i. e., bringing back copied computer data to their original location. Backup/Restore primarily serves as a means of protection against data loss, be it due to disaster, corruption or sabotage. It can also be used for recovering data from an earlier point in time and even for cloning machines or applications. There is a wide variety of backup/restore software available, from expensive commercial products to free or open source tools.
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In order to make it nice and easy you can use Acronis True Image, or "Norton Ghost".
Below are all the steps the tech person would need to create an image with Acronis. you can use cd's/DVD's, another disk on the same machine, external drive (the best option if you have one) or another machine.
http://www.tweakhound.com/xp/backup/diskimage2.htm
In order to restore:
1. Insert the CD and boot up. Your BIOS must be configured to boot from CD. A screen will pop up, choose "Full Version". After TI loads click on Recovery. Click Next
2. Browse to your saved image in the left pane(other HD, external drive or the DVD's/CD's), highlight it by clicking on it once and click Next.
3.Choose Restore disks or partitions, click Next
4. Make the appropriate choice
5. Pick the drive you want to restore. Be sure you have choosen the right one! Please make sure the tech person who helps you with the image specifies which drive he is imaging. Click Next.
6. Full OS backups should choose Yes, I want to delete all... click Next
7. It will ask you if you want to restore other partitions or drives, choose "no".
8. Choose default
9. Double-check you got everything right. (If you were trying to do the drive XP is on you'll see the little reboot screen) Click Proceed. Should be all set after this.
I had good results with Acronis.
Good luck!