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troubleshooting Question

Outlook 2013 crashes when a specific profile launches

Avatar of ATiSupport
ATiSupportFlag for United States of America asked on
Microsoft OfficeEmail ClientsExchangeOutlookWindows 7
13 Comments1 Solution506 ViewsLast Modified:
I have a problem when trying to install a new machine for a user.  We have an in house Exchange 2010 server.  His old machine is using Office 2007 and works without issue.  The machine we are replacing it with uses Office 2013.  Office installs with no issues and we can configure his Outlook profile on it.  As soon as we do this and attempt to open his Outlook it immediately crashes.  I can configure other users Outlook profiles on the machine and it opens and works normally.  This appears to be only with his specific Outlook profile.  We tried using another machine that is exactly the same.  Once we configure the new machine it also fails immediately and does the same thing.  I am attaching to screen shots that show the event id's with the crash.  Please help!
EventID25.png
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