Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Outlook 2013 crashes when a specific profile launches

Avatar of ATiSupport
ATiSupportFlag for United States of America asked on
Microsoft OfficeEmail ClientsExchangeOutlookWindows 7
13 Comments1 Solution506 ViewsLast Modified:
I have a problem when trying to install a new machine for a user.  We have an in house Exchange 2010 server.  His old machine is using Office 2007 and works without issue.  The machine we are replacing it with uses Office 2013.  Office installs with no issues and we can configure his Outlook profile on it.  As soon as we do this and attempt to open his Outlook it immediately crashes.  I can configure other users Outlook profiles on the machine and it opens and works normally.  This appears to be only with his specific Outlook profile.  We tried using another machine that is exactly the same.  Once we configure the new machine it also fails immediately and does the same thing.  I am attaching to screen shots that show the event id's with the crash.  Please help!