?
Solved

Cannot apply SP2 or SP3 to Exchange 2007

Posted on 2014-01-14
5
Medium Priority
?
246 Views
Last Modified: 2014-01-15
Hello,

We need to update our Microsoft Exchange Server (2007) to SP3 in order to set up a hybrid environment to facilitate staged migration to O365, however we are unable to install either SP2 or SP3.

When running the SP2 setup - it passes the checks - but fails with the error 'Unable to remove product with code 24b2c164-de66-44fe-b468-a46d9d5e6b31.  This update package could not be opened.  Error code is 1635.

We have tried re-downloading the package - no luck.
0
Comment
Question by:iain_stephen
  • 3
5 Comments
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 1000 total points
ID: 39780839
Forget about applying SP2, it is very old. I would stick to SP3.
Ensure that any AV software has been disabled. Do you have Forefront installed on the machine? That can generate the error.

Do you have any rollups installed on the server already? If so, try removing them.

Simon.
0
 

Author Comment

by:iain_stephen
ID: 39781049
Interesting - ok - we will review this tomorrow..
0
 

Author Comment

by:iain_stephen
ID: 39781053
FYI - We do NOT have ForeFront on the machine - McAfee GroupShield but disabled it while attempting to update...

Other roll-ups may be there though...
0
 
LVL 36

Accepted Solution

by:
Seth Simmons earned 1000 total points
ID: 39781133
try this...

download this file and save it in c:\windows\installer folder...

http://www.microsoft.com/en-us/download/details.aspx?id=21385

...then try SP3 installation again
seems that file is missing
0
 

Author Closing Comment

by:iain_stephen
ID: 39782236
Thanks very much.  Combined approach did the trick.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Eseutil Hard Recovery is part of exchange tool and ensures Exchange mailbox data recovery when mailbox gets corrupt due to some problem on Exchange server.
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses
Course of the Month14 days, 11 hours left to enroll

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question