Solved

Cannot apply SP2 or SP3 to Exchange 2007

Posted on 2014-01-14
5
238 Views
Last Modified: 2014-01-15
Hello,

We need to update our Microsoft Exchange Server (2007) to SP3 in order to set up a hybrid environment to facilitate staged migration to O365, however we are unable to install either SP2 or SP3.

When running the SP2 setup - it passes the checks - but fails with the error 'Unable to remove product with code 24b2c164-de66-44fe-b468-a46d9d5e6b31.  This update package could not be opened.  Error code is 1635.

We have tried re-downloading the package - no luck.
0
Comment
Question by:iain_stephen
  • 3
5 Comments
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 250 total points
ID: 39780839
Forget about applying SP2, it is very old. I would stick to SP3.
Ensure that any AV software has been disabled. Do you have Forefront installed on the machine? That can generate the error.

Do you have any rollups installed on the server already? If so, try removing them.

Simon.
0
 

Author Comment

by:iain_stephen
ID: 39781049
Interesting - ok - we will review this tomorrow..
0
 

Author Comment

by:iain_stephen
ID: 39781053
FYI - We do NOT have ForeFront on the machine - McAfee GroupShield but disabled it while attempting to update...

Other roll-ups may be there though...
0
 
LVL 34

Accepted Solution

by:
Seth Simmons earned 250 total points
ID: 39781133
try this...

download this file and save it in c:\windows\installer folder...

http://www.microsoft.com/en-us/download/details.aspx?id=21385

...then try SP3 installation again
seems that file is missing
0
 

Author Closing Comment

by:iain_stephen
ID: 39782236
Thanks very much.  Combined approach did the trick.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
calendar and mailbox sharing in hybrid exchange 6 62
Mail Flow in EXCHANGE 2010 2 54
Exchange 2016 OWA 3 49
Exchange 2016 Malware Scanning 1 27
This article explains how to install and use the NTBackup utility that comes with Windows Server.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question