Solved

Cannot apply SP2 or SP3 to Exchange 2007

Posted on 2014-01-14
5
233 Views
Last Modified: 2014-01-15
Hello,

We need to update our Microsoft Exchange Server (2007) to SP3 in order to set up a hybrid environment to facilitate staged migration to O365, however we are unable to install either SP2 or SP3.

When running the SP2 setup - it passes the checks - but fails with the error 'Unable to remove product with code 24b2c164-de66-44fe-b468-a46d9d5e6b31.  This update package could not be opened.  Error code is 1635.

We have tried re-downloading the package - no luck.
0
Comment
Question by:iain_stephen
  • 3
5 Comments
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 250 total points
Comment Utility
Forget about applying SP2, it is very old. I would stick to SP3.
Ensure that any AV software has been disabled. Do you have Forefront installed on the machine? That can generate the error.

Do you have any rollups installed on the server already? If so, try removing them.

Simon.
0
 

Author Comment

by:iain_stephen
Comment Utility
Interesting - ok - we will review this tomorrow..
0
 

Author Comment

by:iain_stephen
Comment Utility
FYI - We do NOT have ForeFront on the machine - McAfee GroupShield but disabled it while attempting to update...

Other roll-ups may be there though...
0
 
LVL 34

Accepted Solution

by:
Seth Simmons earned 250 total points
Comment Utility
try this...

download this file and save it in c:\windows\installer folder...

http://www.microsoft.com/en-us/download/details.aspx?id=21385

...then try SP3 installation again
seems that file is missing
0
 

Author Closing Comment

by:iain_stephen
Comment Utility
Thanks very much.  Combined approach did the trick.
0

Featured Post

Do email signature updates give you a headache?

Constantly trying to correctly format email signatures? Spending all of your time at every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
Easy CSR creation in Exchange 2007,2010 and 2013
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This video discusses moving either the default database or any database to a new volume.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now