Posted on 2014-01-14
I have a client that was recently hit with the CryptoLocker virus. We have it cleaned off, but of course there are corrupted/encrypted files that they need access to. This only seems to have effected Word, Excel, and PDFs, but not all Word, Excel, or PDFs. Its very random on which files are corrupted and which ones open normally. We have restored from backup as far back as 1 month ago but the files are still corrupt. I have also tried restoring from our offsite backup vendor and those files are corrupt. How can I get those files fixed or restored properly? Any help is greatly appreciated.