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I've run into this on just a few computers, but the symptoms appeared very quickly (within a day or so) from the infection. &nbsp;Is it believable that the virus hit over a month ago?<br />
<br />
Have you tried restoring those data files to a computer that has never been hit with this virus?<br />
<br />
The only solutions that I have seen are these:<br />
1) &nbsp;Pay the ransom within 72 hours<br />
2) Restore from good backup<br />
3) Use &quot;Restore Previous Versions&quot;
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I've run into this on just a few computers, but the symptoms appeared very quickly (within a day or so) from the infection.  Is it believable that the virus hit over a month ago?

Have you tried restoring those data files to a computer that has never been hit with this virus?

The only solutions that I have seen are these:
1)  Pay the ransom within 72 hours
2) Restore from good backup
3) Use "Restore Previous Versions"

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Nothing to add. The only known answers are already given. This comment is only intended as an extra bit of confirmation.<br />
<br />
Tom
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Nothing to add. The only known answers are already given. This comment is only intended as an extra bit of confirmation.

Tom

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I have a client that was recently hit with the CryptoLocker virus. &nbsp;We have it cleaned off, but of course there are corrupted/encrypted files that they need access to. &nbsp;This only seems to have effected Word, Excel, and PDFs, but not all Word, Excel, or PDFs. &nbsp;Its very random on which files are corrupted and which ones open normally. &nbsp;We have restored from backup as far back as 1 month ago but the files are still corrupt. &nbsp;I have also tried restoring from our offsite backup vendor and those files are corrupt. &nbsp;How can I get those files fixed or restored properly? Any help is greatly appreciated.
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I have a client that was recently hit with the CryptoLocker virus.  We have it cleaned off, but of course there are corrupted/encrypted files that they need access to.  This only seems to have effected Word, Excel, and PDFs, but not all Word, Excel, or PDFs.  Its very random on which files are corrupted and which ones open normally.  We have restored from backup as far back as 1 month ago but the files are still corrupt.  I have also tried restoring from our offsite backup vendor and those files are corrupt.  How can I get those files fixed or restored properly? Any help is greatly appreciated.

CryptoLocker Files

Encryption is the process of encoding messages or information in such a way that only authorized parties can read it. In an encryption scheme, the intended communication information or message, referred to as plaintext, is encrypted using an encryption algorithm, generating ciphertext that can only be read if decrypted. For technical reasons, an encryption scheme usually uses a pseudo-random encryption key generated by an algorithm. An authorized recipient can easily decrypt the message with the key provided by the originator to recipients, but not to unauthorized interceptors.

Encryption

A server is a computer program or a machine that waits for requests from other machines or software (clients) and responds to them. This architecture is called the client–server model. The clients may run on the same computer or may connect to the server over a network. The purpose of a server is to share data or hardware and software resources among clients. Typical computing servers are database servers, file servers, mail servers, print servers, web servers, game servers, and application servers.

Server Software

Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.