• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 519
  • Last Modified:

CryptoLocker Files

I have a client that was recently hit with the CryptoLocker virus.  We have it cleaned off, but of course there are corrupted/encrypted files that they need access to.  This only seems to have effected Word, Excel, and PDFs, but not all Word, Excel, or PDFs.  Its very random on which files are corrupted and which ones open normally.  We have restored from backup as far back as 1 month ago but the files are still corrupt.  I have also tried restoring from our offsite backup vendor and those files are corrupt.  How can I get those files fixed or restored properly? Any help is greatly appreciated.
0
jhaysbns
Asked:
jhaysbns
1 Solution
 
David Johnson, CD, MVPOwnerCommented:
unfortunately your client is screwed without a backup you have to pay the ransomware within the 72 hours time frame


Cryptolocker prevention kit
0
 
CompProbSolvCommented:
I've run into this on just a few computers, but the symptoms appeared very quickly (within a day or so) from the infection.  Is it believable that the virus hit over a month ago?

Have you tried restoring those data files to a computer that has never been hit with this virus?

The only solutions that I have seen are these:
1)  Pay the ransom within 72 hours
2) Restore from good backup
3) Use "Restore Previous Versions"
0
 
tliottaCommented:
Nothing to add. The only known answers are already given. This comment is only intended as an extra bit of confirmation.

Tom
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now