Solved

Errors and fields disapering in a fillable PDF file

Posted on 2014-01-14
3
486 Views
Last Modified: 2014-04-11
I have fillable PDF forms with digital signature fields on SharePoint. People are filling it out and adding signatures. For the most part everything works fine. Sometimes however some PDF files are having the following issues:

There is an error message on open: This document enabled extended features in Adobe Reader. The document has  been changed since it was created and use of extended features is no longer available. Please contact the author for the original version of this document.
Some fields that were previously populated disappear.
When I try to print it I get the message: The Document could not be printed. And when I click ok: There were no pages selected to print

When I go to the signature panel and open the last signed version everything seems to be working OK (fields are there, I can print, no error message).

Any idea what is going on and how to fix it? Thanks!
0
Comment
Question by:MisUszatek
  • 2
3 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 39786884
The last error is misleading, there are a number of conditions that can trigger this error message when the file is printed.

Unfortunately,  I don't know what's going on. Problems like this are very hard to diagnose. Would you be able to provide a corrupt sample file?

Are there any Apple Mac systems involved in processing these files? When you open a PDF file in the default Mac PDF viewer (called Preview.app), you run a very high risk that the file may get destroyed (even if you don't select to save the file). See this for more information: http://khkonsulting.com/2013/06/preview-app-killer-of-pdf-files/

If that's not the case, are there any other non-Adobe PDF viewers that could potentially "touch" these files?
0
 

Author Comment

by:MisUszatek
ID: 39850748
No Macs are involved. We only use Acrobat Reader and Acrobat Pro on Windows 7. Still troubleshooting it.
0
 
LVL 44

Accepted Solution

by:
Karl Heinz Kremer earned 500 total points
ID: 39920717
OK, I have more information about the "no pages selected" error message. It looks like you can get around this error by turning off protected view in Acrobat or Reader: Bring up the preferences and go to the "Security (Enhanced)" category and turn off protected view. After you restart the application, you should be able to print. This does not fix the problem, it just avoids it by turning off enhanced security.

Would you be able to make one of the files that produce these problems available?
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

One of the questions I get asked again and again is how to validate a field value in an AcroForm with a custom validation script. Adobe provided a lot of infrastructure to do that with just a simple script. Let’s take a look at how to do that wit…
Update 21-May-2015: I temporarily removed the source code to make major changes to the program. Regards, Joe INTRODUCTION This article presents a solution to a question (http://www.experts-exchange.com/Programming/Installation/Q_28396542.html)…
In this video, we show how to perform Bates Numbering/Stamping of PDF documents using Power PDF Advanced, the newest product from the Document Imaging division of Nuance Communications. There are two editions of Power PDF — Standard and Advanced. Th…
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question