Solved

Errors and fields disapering in a fillable PDF file

Posted on 2014-01-14
3
474 Views
Last Modified: 2014-04-11
I have fillable PDF forms with digital signature fields on SharePoint. People are filling it out and adding signatures. For the most part everything works fine. Sometimes however some PDF files are having the following issues:

There is an error message on open: This document enabled extended features in Adobe Reader. The document has  been changed since it was created and use of extended features is no longer available. Please contact the author for the original version of this document.
Some fields that were previously populated disappear.
When I try to print it I get the message: The Document could not be printed. And when I click ok: There were no pages selected to print

When I go to the signature panel and open the last signed version everything seems to be working OK (fields are there, I can print, no error message).

Any idea what is going on and how to fix it? Thanks!
0
Comment
Question by:MisUszatek
  • 2
3 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
Comment Utility
The last error is misleading, there are a number of conditions that can trigger this error message when the file is printed.

Unfortunately,  I don't know what's going on. Problems like this are very hard to diagnose. Would you be able to provide a corrupt sample file?

Are there any Apple Mac systems involved in processing these files? When you open a PDF file in the default Mac PDF viewer (called Preview.app), you run a very high risk that the file may get destroyed (even if you don't select to save the file). See this for more information: http://khkonsulting.com/2013/06/preview-app-killer-of-pdf-files/

If that's not the case, are there any other non-Adobe PDF viewers that could potentially "touch" these files?
0
 

Author Comment

by:MisUszatek
Comment Utility
No Macs are involved. We only use Acrobat Reader and Acrobat Pro on Windows 7. Still troubleshooting it.
0
 
LVL 44

Accepted Solution

by:
Karl Heinz Kremer earned 500 total points
Comment Utility
OK, I have more information about the "no pages selected" error message. It looks like you can get around this error by turning off protected view in Acrobat or Reader: Bring up the preferences and go to the "Security (Enhanced)" category and turn off protected view. After you restart the application, you should be able to print. This does not fix the problem, it just avoids it by turning off enhanced security.

Would you be able to make one of the files that produce these problems available?
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

The ability to edit PDF documents can be useful, however it may not be a straight forward process. Many non-technical people don't realise that a PDF document is basically an image rather than a text file, even if it contains nothing but text. If…
Have you ever come up with a need of emailing only few pages of PDF file to one of yourfriend or colleague, instead of whole Adobe file? If yes, then surely you have face problems in doing that! Read this section as I have suggested multiple solutio…
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now